What is Apple.com's return policy?

Discussion in 'MacBook' started by Colin0317, Feb 9, 2009.

  1. Colin0317 macrumors member

    Jan 29, 2009
    Do you get 14 days to try it out without paying a restocking fee? What if the Macbook arrives with a scratch?

    Thanks ;):apple:
  2. Tallest Skil macrumors P6

    Tallest Skil

    Aug 13, 2006
    1 Geostationary Tower Plaza
    If you open it, you can return it within 14 days, paying 10%.
    If you don't open it, you can return it within 14 days.

    If it was damaged upon opening, you can swap it, but you'll have a time proving it to them.
  3. silverblack macrumors 68030


    Nov 27, 2007
    To add to the above post, a scratch is not covered by warranty.
  4. AeroStud1026 macrumors member


    Dec 19, 2007
    Galloway, NJ
    Thats besides the point, if your new MB arrives with a big scratch on the top cover....(which I highly doubt would happen but I'm sure it has to someone out there) they should swap it out, or at least replace the casing.

    Now say if you had your MB for 6 months and you scratched it yourself....thats a different story, then your statement would hold true
  5. GoCubsGo macrumors Nehalem


    Feb 19, 2005
    Apple appears to place their Sale and Refund policy predominately on their website's storefront. Are you just worried about something senseless or do you actually believe there is a known issue with MBs arriving from Apple.com with huge scratches on the lid?
  6. rdowns macrumors Penryn


    Jul 11, 2003
    or did you scratch it upon unpacking it? :p
  7. Colin0317 thread starter macrumors member

    Jan 29, 2009
    I haven't bought it yet, debating on buying from the store or apple.com.
  8. r.j.s Moderator emeritus


    Mar 7, 2007
    If you can buy it from the store, do it. That way you can open it there and return it if needed.
  9. tarheel23 macrumors member

    Jun 16, 2008
    Does anyone know how long it takes the online Apple store to return money back to the credit card? I was told it be processed by the end of the week (which was February 6th). I checked my credit card account online on the 18th and it still did not show, so I called them, and they told me it would be 2 weeks from the return date to go through processing (despite what they told me earlier).

    It's the 23rd and still hasn't shown up. Has anyone had experience with this? It's with American Express and they're usually really fast with other online merchants.
  10. aluminumapple macrumors regular

    Jan 7, 2009
    for some reason apple seems to have trouble with credit cards payment list

Share This Page