What is Apple doing with all the returned Imacs

Discussion in 'iMac' started by redshift1, Mar 24, 2010.

  1. redshift1 macrumors regular

    Joined:
    Mar 2, 2010
    #1
    Anyone know, are they all sold as refurbs there must be thousands maybe Apple should sell the returned yellow tint imacs at a steep discount.
     
  2. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #2
    Usually they go to refurb store. They SHOULD be repaired before listed in refurb store but because there are so many of them, I doubt they do anything for them, just sell them as they are and hope that the next owner won't see it
     
  3. roadbloc macrumors G3

    roadbloc

    Joined:
    Aug 24, 2009
    Location:
    UK
  4. archipellago macrumors 65816

    Joined:
    Aug 16, 2008
    #4
    cleaned up and sold as new.

    I know people who've bought 'new & sealed' Macs from the brick and mortar store only to get them home and find someone else's info. on there.

    not good, but I'm sure Apple isn't alone.
     
  5. redshift1 thread starter macrumors regular

    Joined:
    Mar 2, 2010
    #5
    It seems as though that would violate some law does anyone know?
     
  6. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #6
    Do you have evidence of that? Of course it would but I think Apple has enough lawyers to make you **** bricks. Or  would just pay you to be quiet
     
  7. redshift1 thread starter macrumors regular

    Joined:
    Mar 2, 2010
    #7
    If it was occurring on a major level there would be more people posting about it do you have any evidence other than anecdotal?
     
  8. hippo206 macrumors 6502

    Joined:
    Apr 8, 2007
    #8
    There probably isn't as many as you think. The forums make it feel like hundreds of thousands of them are getting returned, when most likely its a very small %.
     
  9. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #9
    I second hippo's post. Very minority of refurbs have any problems and it's users fault as well if he didn't clean it.

    Of course the situation would be different if all had issues and then Apple's QA would be checked. My post was just a bad half-joke :eek:
     
  10. redshift1 thread starter macrumors regular

    Joined:
    Mar 2, 2010
    #10
    I just want to help out Apple by taking one of their yellow tinge imacs off their hands for a vastly reduced price.
     
  11. hippo206 macrumors 6502

    Joined:
    Apr 8, 2007
    #11
    +1

    Me too
     
  12. archipellago macrumors 65816

    Joined:
    Aug 16, 2008
    #12
    Absolutely does but with Apple the law is generally a secondary consideration.

    check their history
     
  13. archipellago macrumors 65816

    Joined:
    Aug 16, 2008
    #13
    lol, the evidence of my own eyes is all I need on 1 purchased imac, no more no less.

    In my experience of Apple it won't be a one off but I have no evidence of that.

    been to court with Apple on a number of occasions

    wait.... I lie, the last time they didn't show up. ;)
     
  14. redshift1 thread starter macrumors regular

    Joined:
    Mar 2, 2010
    #14
    Apple should partner with Toyota and offer a Prius/Imac special.
     
  15. LucasLand macrumors 6502a

    LucasLand

    Joined:
    Mar 6, 2002
    Location:
    New England
    #15
    believe or not they are probably put in a trash compactor. All these companies work the same. it is cheaper just to make a newer one than to pay someone to repair them.

    I once worked at a yamaha guitar warehouse. This practice was the norm. Unless the guitar was in mint condition, they were thrown in a secure trash compactor. We would get guitars that were perfect except for one missing string, or it had the slightest hair scratch. They also trashed beautiful synthesizers, even if the only thing wrong was it was missing just one key. It cost them pennies to make these things and it is cheaper to make a new one than to pay labor to repair it.
     
  16. redshift1 thread starter macrumors regular

    Joined:
    Mar 2, 2010
    #16
    That sounds crazy enough to be true or maybe they are justed being stacked in Steve's garage.
     
  17. Gordy macrumors 6502a

    Joined:
    May 22, 2005
    Location:
    Bristol, UK
    #17
    Erm the refurb store tends to point to you being totally wrong.
     
  18. AdamA9 macrumors 6502a

    Joined:
    Feb 2, 2010
    #18
    If anything it would be the data protection act (here in the UK). Although I'm not sure how the law would work in this instance.
     
  19. IndustrialSpace macrumors 6502a

    Joined:
    Dec 31, 2009
    Location:
    somewhere
    #19
    Returned machines become refurbished machines. That's what refurbished computers are - returns. Since Apple feels that the slight color inconsistency (yellow tint) is within spec more often than not (in their view), those returned soley for screen issues get placed into the refurb pool for resale. Most returns that have serious hardware problems documented are isolated and components are replaced. Very unlikely they'll replace the screen before sending out as a refurb model, though. Not everyone cares about the yellow tint or grey band. Many feel its normal. Apple counts on this and it works. To them, a consumer expects a refurb to be less than perfect (and that's what you are essentially getting- USED) and so doesn't spend the money to replace the screen. They are NOT going into compactors.
     
  20. LucasLand macrumors 6502a

    LucasLand

    Joined:
    Mar 6, 2002
    Location:
    New England
    #20
    refurbs are the ones that come back "mint". they are just quickly cleaned and all dust and dirt are blown out with an air gun. If something is slightly wrong with it, no matter how small it gets trashed.

    there are more returns than what they actually sell as a refurb. if they sold every return as a refurb, they would have tons of people returning those or making claims on warranties.

    Since these macs are made overseas with dirt cheap labor. it is always cheaper and easier to make a new one than to pay a high priced US worker to fix it.
     
  21. ansabakhan macrumors 65816

    ansabakhan

    Joined:
    Mar 3, 2010
    #21

    VERY good point !
     
  22. ansabakhan macrumors 65816

    ansabakhan

    Joined:
    Mar 3, 2010
    #22
    for a company like APPLE .. do you guys really think they would do this ?

    trying selling defected returns as refurbs hoping the next guys wont notice the defect ?

    there are procedures and Quality assurance test before they are put out to be sold as REFRUBS
     
  23. Paulyboy macrumors 6502

    Joined:
    Jan 26, 2007
    #23
    I agree. It would also violate their own policy. Nevertheless people are getting bad refurbs (and new ones) but it's just hard to believe Apple wouldn't be doing anything to try and fix this issue. This costs THEM money.

    -PN
     
  24. ansabakhan macrumors 65816

    ansabakhan

    Joined:
    Mar 3, 2010
    #24
    we have a poll thread here and i think only 10 % people are returning refurbs , which is lot less then , people returning new imacs ..so there much be some thing right about these refurbs
     
  25. redshift1 thread starter macrumors regular

    Joined:
    Mar 2, 2010
    #25
    Without Apple releasing specific data all we can do is make guesses as to numbers of imac refurbs, if they follow all the steps outlined in the refurb process then a refurb is subject to more quality control than an off the shelf unit. I know I'm getting one.
     

Share This Page