What is AppleConnect - Check Repair Web?

Discussion in 'iPhone' started by dilap, Oct 26, 2015.

  1. dilap macrumors 6502a

    Joined:
    Apr 18, 2014
    Location:
    London, UK
    #1
    I have just sent in my iPhone for repair, and when I want to use the repair tracking service, I either have to input some information (Repair ID & Serial Number/Postal Code) or sign in with my Apple ID. When selecting the option to sign in with my Apple ID, this AppleConnect, Check Repair Web page comes up. When I input my Apple ID, the page seems to accept it, but then it refreshes and I'm back on the same "AppleConnect - Check Repair Web". When I selected forgot password, or AppleConnect Name, it redirects me to forgot Apple ID. I have attached a picture of this page, but you can look it up yourself: https://idmsa.apple.com/IDMSWebAuth...N&iso-lang=prod&path=/us/en/signIn?redir=list. Does anyone know what this is, or how I can see my repairs using my Apple ID?

    UPDATE:

    I have just tried using someone else's Apple ID, and it lets them access their repairs.
     

    Attached Files:

  2. Tsuchiya, Oct 26, 2015
    Last edited: Oct 26, 2015

    Tsuchiya macrumors 68020

    Tsuchiya

    Joined:
    Jun 7, 2008
    #2
    AppleConnect is an internal thing, but the next page is just the regular repair status page where you can type in your repair number/serial.
     
  3. dilap thread starter macrumors 6502a

    Joined:
    Apr 18, 2014
    Location:
    London, UK
    #3
    But the thing is, Apple are sending me a new phone, and to get a tracking number I need to sign in.
     
  4. Tsuchiya macrumors 68020

    Tsuchiya

    Joined:
    Jun 7, 2008
    #4

    Does this work? https://checkrepair.apple.com/us/en
     
  5. dilap thread starter macrumors 6502a

    Joined:
    Apr 18, 2014
    Location:
    London, UK
    #5
    Nope if I use the sign in option it redirects to AppleConnect.

    No definitely not. Yeah I was aware that this has been an internal thing, which is especially why I thought this was so weird. Can you try the check repair link and try to sign in?
     
  6. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #6
    Having the same issue here. I'm having to use the repair ID to check the status of my repair.
     
  7. dilap thread starter macrumors 6502a

    Joined:
    Apr 18, 2014
    Location:
    London, UK
    #7
    I wonder if I contact Apple Support by chat or phone they will give me a tracking number?
     
  8. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #8
    Do you not have repair number or case number? It should have been emailed to you.
     
  9. dilap thread starter macrumors 6502a

    Joined:
    Apr 18, 2014
    Location:
    London, UK
    #9
    I do but I think you can only see tracking information if you have signed in; I may be wrong though.
     
  10. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #10
    Enter the information on the status repair page and the order will come up. All information complete with your address, the item, and shipping information.
     
  11. dilap thread starter macrumors 6502a

    Joined:
    Apr 18, 2014
    Location:
    London, UK
    #11
    Great thanks, I have been able to do this before, just thought some tracking may not be available. Still only product replacement preparing though!
     
  12. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #12
    Set up a FedEx delivery manager account. It's free. You'll get an email as soon as fedex picks it up with your delivery date, tracking and all that stuff.
     
  13. dilap thread starter macrumors 6502a

    Joined:
    Apr 18, 2014
    Location:
    London, UK
    #13
    What if they use UPS or an other carrier?
     
  14. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #14
    From every single repair I've ever done it's always fedex. I have two items coming tomorrow from repair. Both fedex. Last month I had 3 items. All fedex.
     
  15. dilap thread starter macrumors 6502a

    Joined:
    Apr 18, 2014
    Location:
    London, UK
    #15
    Yes but I am in the UK. Last repairs I had both came w/ UPS.
     
  16. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #16
    Sign up for free ups my choice? Is that available there?
     
  17. dilap thread starter macrumors 6502a

    Joined:
    Apr 18, 2014
    Location:
    London, UK
    #17
    Yeah it is but they have to send a form in the post, which takes 3-5 days.
     

Share This Page