What is apple's policy regarding issues?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by mr.stinki, Jul 21, 2010.

  1. mr.stinki macrumors 6502

    Joined:
    Jan 25, 2008
    #1
    I've had my iPhone 4 less than 30 days, but I have some issues (not being able to connect to a 3G network, and screen not secure). I've tried restoring multiple times (without recovering from backup) but no good, and I'm sure it's not a service outage because other iPhones near me get 3G. As for the second issue, if I press on the screen with LESS pressure required to press the home button, it makes a "popping" sound. I noticed this after I was trying to clean my screen a couple days ago.

    My question is, if I call apple, what's their policy on issues with products less than 30 days old? I'm pretty sure I've had it for more than 2 weeks though.
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    You have a full 1 year warranty.
    You can have it replaced at any time by calling applecare or by bringing it in to an Apple store. They're really good with customer service.
     
  3. -aggie- macrumors P6

    -aggie-

    Joined:
    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #3
    Sounds like he wants to give it back and get a refund though, which based on Steve’s press conference, he can do.
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    Im still not sure what he wants to do since he's asking about "Apples policy regarding issues"
    Like Aggie said you can return for a full refund within 30 days, if you want the phone replaced because of the issues you're having with it they will replace it for you. You got a full 1 year warranty.
     

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