...regarding things outside the 14-day window? I purchased my mac actually two MONTHS ago.. and as of late my experience is starting to decline. The first two weeks were great, but once I got all settled in, I noticed I was experiencing more crashes playing games (specifically world of warcraft). I also notice that I can't use specific addons (things that make the gaming experience much less of a job, and are written in XML and Lua, platform independent) are causing the client to freeze randomly every few seconds. I literally CAN'T game without those. I also see much more freeze-ups that don't even generate an error, as well as about the same amount that do. I'm beginning to find connection issues as well, sometimes it won't connect to my specified wireless network, and the connection speed decreases at random. A download for a 10 mb file once took me over two hours .. I went onto my windows machine and it downloaded it in a minute or two. I've also had many of my frequently-used apps such as aim, ventrilo, and safari crash multiple times in a row after hitting relaunch, it will crash again, give the same error, and then I'll use it for about 30 minutes, it'll crash again. I have to keep my door closed at night so that I don't wake up my wife (because the fans cranked at maximum are so damn noisy) and the temperature in my room raises about 7 degrees celsius! that's absurd! I've never even noticed heat problems on my windows machine and the fans are running at a fourth of the speed! I didn't mind the fans at first, overheating hasn't been an issue (everything but the airport card under 50 degrees celsius but never below 30 even when writing this) but these problems escalated in frequency over the two months I've owned this mac. At first there were no problems, then the fan woke up my wife, shut the door, so then the heat problem arises. The connection problems have been there since day one (random spikes of low connection speed), I've always noticed more frequent crashes, but now the frequent crashes and freeze-ups are becoming more frequent. Sorry for the wall of text, and I've also tried contacting apple via e-mail, they said they'd reply in about 3 business days, it's been about 6. Their website didn't help me at all find their policy on returns, the search feature returns things completely unrelated to my problem. I have apple-care, but I don't want to replace my machine, I want a refund. I'm going back to windows.