What is ATSServer, and why is it freezing my Mac?

Discussion in 'Mac Apps and Mac App Store' started by catachip, Apr 22, 2008.

  1. catachip macrumors regular

    catachip

    Joined:
    Jun 7, 2007
    Location:
    Vancouver, British Columbia
    #1
    Whenever I open Microsoft PowerPoint 2008 on my MacBook Pro, I get more beach balls than a summer vacation to Florida! I try to click anywhere or manipulate something and it will take about 30 seconds before it will respond. Even if I click out of the program, the system is still clunky.

    I checked the Activity Monitor and see that a process called "ATSServer" is taking up 25-50% of my processor activity. I read this is something to do with fonts. I cleared by Font Cache and restarted, but it didn't do anything.

    I've got 10.5.2 on a 2.4 Ghz MacBook Pro, 4 GB Ram. Office 2008 has all updates.

    Thanks so much for your help!
     
  2. catachip thread starter macrumors regular

    catachip

    Joined:
    Jun 7, 2007
    Location:
    Vancouver, British Columbia
    #2
    An update: I've found this also happens with opening some Excel files. The same ATSServer goes out of control.

    I guess this is stumping everyone else as well...
     
  3. xraydoc macrumors demi-god

    xraydoc

    Joined:
    Oct 9, 2005
    Location:
    192.168.1.1
    #3
    Use Font Book to turn off any duplicate fonts. And be aware that Microsoft has confirmed a (pretty serious, IMHO) bug with regards to non-Microsoft fonts within documents. This especially effects Powerpoint. For now, try to stick with only "Windows Office Compatible" fonts in Office 2008.
     

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