What is going on with iTunes Match - down again!

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Risco, Aug 17, 2013.

  1. Risco macrumors 68000

    Risco

    Joined:
    Jul 22, 2010
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    United Kingdom
    #1
    What a crappy, unreliable service... I was having problems as enabled iTunes match on my iPhone and it was not bringing the artwork... Just checked iTunes and it is stuck on the lightning bolt.

    It has been all over the place the last few weeks. What the hell is Apple playing at? :mad:
     
  2. SandboxGeneral Moderator

    SandboxGeneral

    Staff Member

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    #2
    Apple's status page shows the service and its up and running.

    http://www.apple.com/support/systemstatus/

    FWIW, I haven't had any of the issues you describe. Are you sure there isn't a problem on the computer/iPhone side of things?
     
  3. Risco thread starter macrumors 68000

    Risco

    Joined:
    Jul 22, 2010
    Location:
    United Kingdom
    #3
    That status thing is a sham, never tells the truth. Anyway I have done a total reset and all that happens is it will pop up for a millisecond then disappear. I don't get it!
     
  4. SandboxGeneral Moderator

    SandboxGeneral

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    #4
    How can you be sure it's lying? And why would Apple create a page like that if it weren't meant to be a help?
     
  5. Risco thread starter macrumors 68000

    Risco

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    Jul 22, 2010
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    United Kingdom
    #5
    I can be sure as the last time it was going wrong it was reporting fine yet there was a huge thread on Apples forum.
     
  6. SandboxGeneral Moderator

    SandboxGeneral

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    #6
    So then, it can never be trusted, ever? Is it all-inclusive?
     
  7. Risco thread starter macrumors 68000

    Risco

    Joined:
    Jul 22, 2010
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    United Kingdom
    #7
    Something like that needs a very high accuracy. So yes, pretty much never to be trusted.

    Anyway it is getting away from the main issue.
     
  8. atomic.flip macrumors regular

    atomic.flip

    Joined:
    Dec 7, 2008
    Location:
    Orange County, CA
    #8
    I can confirm it IS down... only partial operation.

    Ok I am a registered developer with Apple and a technology professional with 14 years of experience in product development of hardware and services like those we are talking about.

    On 6 of my test devices... three iPads.. 2 running iOS 7 and one running iOS 6.1.3, as well as 3 iPhones (one of which is running iOS 7 beta 6) and 5 iMacs and a macbook pro and macbook air... the damned lighting bolt indicating services are down are present on all Macs.

    on the iDevices, if you wipe the music library and attempt to reconnect to iCloud / iTunes match you will be greeted with an empty library and a brief authentication screen / service negotiation dialogue... apparently something is kicking the clients offline for the matching.

    However if an iOS client already has previously matched songs in it's library linked to an online song (i.e. one that is not in the library on the local device) then it will play over the air, even with this current outage.

    The desktop client for iTunes will grey out songs previously listed as online and not on the local client, and apparently matching and uploading appears to be non functional, although I haven't done extensive testing.

    Right now one iOS client sits with an empty library, same as one MacBook pro, which were working perfectly before yesterday. This does however coincide with a scheduled maintenance period that Apple had announced for its developer services on August 17th... Although things really should be back up and running..

    And yes... that service status page is complete utter ********. Apple does not have it tied to any sort of automated monitoring of their system status. Either that or their monitoring is very very poor.

    ----------

    Incidentally... while I no longer use or even endorse Android hardware / software... I have NEVER had any downtime with Google's online music service. Go figure.
     
  9. daveghard macrumors newbie

    Joined:
    Aug 18, 2013
    #9
    This exactly describe my problem right now. I tried to figure out or troubleshoot on my own but.... It ended 2 iphones 1 ipad, 1 macbook pro with empty music library, and another 1 ipad itunes match OFF but some songs remains and playable. My windows PC which host my 15K plus songs also not syncing or uploading. I recently rip a CD and i realize it does not upload or matched. I done force update itunes match, delete/re-add albums, sign out etc until i give up. Now 3 days with empty library. Waiting for miracle to come...
     
  10. daveghard macrumors newbie

    Joined:
    Aug 18, 2013
    #10
    After 4 days of itunes outage (in my case) service back again. itunes match syncing in my apple hardwares again. My regret is i restore one of my ipad...and downloading each app again. What a waste of time and lost some of my games progress.
     
  11. Damstas macrumors member

    Joined:
    Feb 19, 2010
    #11
    Sonys PS3 server page showed that servers were online during the big hack outage thing. So I wouldn't trust any of those server status pages.
     
  12. Davmeister macrumors 6502

    Davmeister

    Joined:
    May 7, 2009
    Location:
    London
    #12
    Match down here for me in the UK.

    Shown cloud symbol with lightning bolt through it for the last few days. Very annoying as I can't stream music to my Mac which has good speakers connected to it - running of laptop tinny ones right now!
     

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