Seems like we can’t catch a break with devices right now. I’m having this issue, can’t download a video on my granddaughter’s iPad 6th gen. It’s been bought and has the little cloud, but will NOT download - won’t even click (and she has plenty of room).
And then I can’t move a game icon/shortcut into my grandson’s dock on his iPad mini 5th gen.
It’s like Twilight Zone around here.