Disclaimer: This is a rant. I called to return a machine yesterday (one which had problems from booting up the first time) and was told it would take 24 hours for the shipping label to be generated. Well 24 hours later, I call. I get really bad phone connection. The rep says they cannot call me back (don't have the ability to do it). We agree to work with the broken fade-in/fade-out connection because she says she is "almost done." She tells me the previous times I called the reps probably screwed up because my information wasn't in the system. Earlier I received an email saying that "You should have received a shipping/return label." Anyone else have problems like these? What are my options now? I was trying to get the machine exchanged and the store doesn't have them. But now it looks like I may have to return it to the store and place a new order. But the problem is that I ordered it through a friend who works at Apple and I would have to put him through that hassle again, which I would rather not. I think maybe the universe has decided that the current 13" rMBP is not for me.