What is your Wal-Mart nightmare story?

Discussion in 'Community Discussion' started by mac-er, Feb 6, 2008.

  1. mac-er macrumors 65816

    Joined:
    Apr 9, 2003
    #1
    A friend an I had a Wal-Mart nightmare customer service story (maybe it's typical).

    We are looking for a gas can, and find them on the top shelf on a pallet.

    We go over to the next aisle to ask the employee, who is stocking product, to help us to get it down. She tells us we will have to wait until she finishes. We complain to the Manager, and he tells us we'll have to wait until she finishes. Can you believe the nerve?

    We climb up on the shelf and rip the plastic pallet wrap to shreds and pull down half the display to get what we need....go to pay and there are 3 registers open with 20 people in each line.

    Got me to thinking....what is your Wal-Mart nightmare story?
     
  2. yg17 macrumors G5

    yg17

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    St. Louis, MO
    #2
    Being trapped inside a Wal-Mart for almost an hour because there was a tornado warning going on and they wouldn't let anybody leave. Instead, we all had to gather in one large group in the middle of the store. That sucked.
     
  3. jabrowntx macrumors 6502

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  4. ryannel2003 macrumors 68000

    ryannel2003

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    #4
    Ditto.
     
  5. yg17 macrumors G5

    yg17

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    #5
    Some of us don't have a choice :(
     
  6. biturbomunkie macrumors 6502a

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    #6
  7. ToddW macrumors 6502a

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    #7
    The latest...... I was headed to "hell on earth" as I like to call Wal-Mart and went and got a few items, standing in the "express lane" for 10 minutes where the checkout lady doesn't know how to work the ***** register. So, I had to help her. Man I wish they would just implement self checkout everywhere.

    Guess what, I don't care about your day, I don't care if you ask how my day is. Scan my s--- and help me get the h--- out of the store. And old man shut the f--- up and stop saying hello!
     
  8. JNB macrumors 604

    JNB

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    #8
    Sounds like... Could it be? Yup, only every freaking national retailer in the US. Been like that for a long time. Get a grip & deal with it, or go off the grid, John Connor. :p
     
  9. biturbomunkie macrumors 6502a

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  10. TheBonk macrumors 6502

    TheBonk

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    Chicago
    #10
    I was buying Borat last year. The cashier asks me for my ID. She says I'm not old enough. (you have to be 17) I had turned 17 a few months earlier. I told her I turned 17 in October. She couldn't do the dang math. Then the manager came over and it took her a while to do the math also. And she gave me a dollar extra in change. I didn't complain. :D
     
  11. JNB macrumors 604

    JNB

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    #11
    I did, but I just have better use for my aluminum foil right now. I pretty much despise Wally World, but freaking out about them and their data center and inventory tracking is like Greenpeace going after Apple. Not that there isn't a story, but it's industry-wide, and W-M's a big, attractive bad guy to point to and get press coverage. Hell, why not get paranoid about Safeway, or Chevron, or Home Depot? Not evil enough, I guess.

    Look, if you're in the system, you're in the system. Not just W-M, not by a long shot. As an individual, though, what company really gives a rat's ass about you (or me, or any of us)? Insurance companies have been doing just this for over a hundred years, and we happily pay our premiums and play the game. Retailers tripped to this a few decades ago, and now you have more of what you want in the local store where you shop. I remember what a grocery store or department store had on the shelves fifty years ago. Not much by comparison, and things like fresh produce year-round were flat not possible. Forget any non-regional or local cultural specialties, fabrics, styles, or products. As a society, we demanded variety, and we got it, and this is the price we pay for the convenience.

    We're not people to them, we're data points, and as such, of no particular interest or value as a discrete datum. Nobody's forcing you to play along, but if you want to participate in a consumer society, them's the current rules. Sucks, but it's that or start your own little Victory garden.
     
  12. yg17 macrumors G5

    yg17

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    #12
    When they carded me for buying cough medicine awhile back, the cashier looked at my ID trying to figure out my age. Took her a good minute or two. I look much older than 18. But what's worse, is on Missouri drivers licenses, it says Under 21 Until [date] and of course, it was far past this date. Surely if I'm 21 or older, I must also be 18 or older, right? :D
     
  13. astrostu macrumors 6502

    Joined:
    Feb 15, 2007
    #13
    I was buying Halloween candy in '06 and used the self-checkout. The first scan didn't take so I swiped the bag again and it ran up twice. I clicked to remove one of them and it said to wait for the cashier. There was no cashier there monitoring anything. I waited 5 minutes. I walked out.
     
  14. foidulus macrumors 6502a

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    Jan 15, 2007
    #14
    My mother, who is in her mid-50s, was forced to provide ID when she bought white-out in the self-checkout lane. There is no way you could mistake her a teenager, but the clerk still forced her to show ID. Come on, if a teenager went through the effort to dress up like my mother, they deserve to get to huff the glue...

    As for me, the worst experience was coming back to a Wal-Mart after living in Souther Germany for 2 years. It took a while for my eyes to get focused after seeing all those harsh bright lights and floors waxed to an extreme. And I was just shocked by how much crap people could actually buy....well, go into debt for at any rate.
     
  15. Greasyman macrumors member

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    Chicago
    #15
    What exactly gave them the right to do that? Who are they to tell you you can't leave the store?
     
  16. Abstract macrumors Penryn

    Abstract

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    #16
    So? Knowing what their customers bought is a reason to get paranoid and hate a store?

    The only reason Walmart has so much customer data is because they're very good at going through this data. They also have a lot of customers, and sell a lot of products. Since they're the largest company in the world, they're obviously going to collect lots of data. They're using it to know how many cashiers are needed, what they should sell, and when. That sounds smart. Very smart. Smart enough to make a lowly retailer of crappy goods the largest company in the world, even ahead of the oil companies who are robbing us blind.
     
  17. cycocelica macrumors 68000

    cycocelica

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    #17
    I feel the pain.
     
  18. scotthayes macrumors 68000

    scotthayes

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    #18
    Thankfully we don't have Wal-Mart in the UK (well not by name but they do own Asda). But I had the Wal-Mart experience in Newport RI. My friends took me those just to show what it's like. Couldn't believe my eye when we were in the pet section, dead fish floating in the fish tanks. I was stunned that they would leave them in there.
     
  19. adk macrumors 68000

    adk

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    #19
    Let's see.. not really horror stories, but


    When I was a kid, every time we would walk there to buy something they would always tell us we had to be 18 to buy model rocket engines, model glue, model paint, etc. I still don't understand why they want people to be 18 to buy a one ounce jar of model paint that's applied with a brush. Are they afraid I'm going to paint a 6" square piece of graffiti in candy apple red metallic?

    One summer I painted houses. I stopped into Wal-Mart for a few things on the way home from work and to my sad, sad realization I, smelly, dirty, and in raggedy paint-covered clothes, was groomed and dressed better than several other shoppers and employees!
     
  20. RumMunkey macrumors 6502a

    RumMunkey

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    Canada
    #20
    I have a few problems with that Times article:

    So, the idea here is that Wal-Mart looks at sales trends to predict what people buy before a hurricane, then they actually make sure they have enough stock of those items?

    How dare they? :confused:

    A couple of problems here. People should never, ever be giving the SSNs out to anybody. I can't imagine a situation where WalMart would insist on the information. A driver's license, maybe (for age-checking), but even then the consumer should not allow the information to be recorded.

    As for the "geographic proclivities for Mallomars, or lipsticks, or jugs of antifreeze" who cares? All retailers who know what they're doing track sales trends by geographic areas.

    I call cite on that one! You're telling me "the internet" (define that, too please) contains about.. what, 200 TBs of "data"?

    There's a whole lot of room for interpretation there, is there not? Who measures this and what is considered "the internet"?

    Hell, I can find P2P sites and Torrent trackers that could get me 2TBs of data over the internet in an afternoon!

    Again, this means nothing! Inventory data and data from customers are 2 very different things! This article implies WalMart is stealing your personal information with RFID scanners when you walk on the door!

    So, WalMart uses data about traffic management to try and have enough staff on hand for customers to actually check out in a timely manner?

    Again, how dare they! :eek:

    I'll bet the data is precious. They've invested a lot of dollars into it, and it seems it helps give them an edge in a competitive market. So what?

    First... so? Second, that they use in-house programmers to protect their proprietary systems is A) an assumption, B) not uncommon and C) SO WHAT??

    .

    So... what? Is there a point?

    Consumers need to be responsible for themselves. ANY financial lender requires personal information like this, and "can" (theoretically) trace other information with it. People need to know what they're buying into with their financial dealings with lenders and make decisions wisely.

    Also, because they "can" doesn't mean they do.

    Strawman. They introduce this company that claims they can do this, but they've never worked with WalMart... ever. So what? There are companies that make military weapons, too. They don't work with WalMart either. So what?

    I'd go on but it's lunch time.
     
  21. kylos macrumors 6502a

    kylos

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    MI
    #21
    It seems that for many here, life must be so very nice that the slightest inconvenience warrants the appellation "nightmare."
     
  22. it5five macrumors 65816

    it5five

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    New York
    #22
    I have a better question:

    Why do you people shop at Wal-Mart at all?

    I haven't stepped foot in a Wal-Mart for years, and my life is better for it.
     
  23. GSMiller macrumors 68000

    GSMiller

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    Location:
    Kentucky
    #23
    Okay here's mine. We were spray painting some deck chairs a few summers back and needed one more can of paint. So I went to Wal-Mart to get it and went to the self check out and before I could pay it was asking me my birthday! Odd. So I got an employee to help me and she entered my birthday and it just kept asking, so she entered her birthday and it worked. So I paid and was walking out and she asked me how old I was and i was like 17 and she was like well then you can't buy that spray paint. Apparently, many retailers will not sell spray paint or any other products that can be inhaled to people under the age of 18 and yet they have no signs of it posted in any of their stores. She then escorted me to the customer service desk to get a refund who in turn would not give me a refund on the paint because I had already purchased it! I called up my Mom who then called the store manager and gave him an earful, and after about 10 minutes of waiting I was finally able to leave with the spray paint.

    Needless to say I didn't go back to Wal-Mart for months and I have currently not been to Wal-Mart since August of last year because of another incident I won't go into. But I mean seriously, why would I buy a $4 can of Krylon hunter green spray paint only to inhale it?! I hate Wal-Mart, luckily we still have a Kmart.
     
  24. notjustjay macrumors 603

    notjustjay

    Joined:
    Sep 19, 2003
    Location:
    Canada, eh?
    #24
    "Pardon us. Please return to the nearest sales associate. Apparently we forgot to remove the inventory control tag from your purchase. Thanks."

    "Pardon us. Please return to the nearest sales associate. Apparently we forgot to remove the inventory control tag from your purchase. Thanks."

    "Pardon us. Please return to the nearest sales associate. Apparently we forgot to remove the inventory control tag from your purchase. Thanks."

    "Pardon us. Please return to the nearest sales associate. Apparently we forgot to remove the inventory control tag from your purchase. Thanks."

    "Pardon us. Please return to the nearest sales associate. Apparently we forgot to remove the inventory control tag from your purchase. Thanks."

    "Pardon us. Please return to the nearest sales associate. Apparently ..."
     
  25. Silencio macrumors 68020

    Silencio

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    NYC
    #25
    Fact: I have never set foot inside a Wal*Mart.

    Fact: I never will.
     

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