What keyboard layout do I have?

DragonJade

macrumors 6502
Original poster
May 2, 2009
319
7
I just ordered a Macbook Pro from Apple in Malaysia, apparently with an international keyboard layout. I got a straight bar Enter key when I was expecting an inverted L. Also, it has 78 keys, not 79 as the ISO keyboard is supposed to have.

So, have they lumbered me with a US or an international keyboard?

I've called up Apple and they insist it's international. They also gave me some BS about all Macbook Pros now having the same exact keyboard arrangement all over the world, just that there's different print on the keys for the different countries.

I found this on the Apple KB, and although it talks about the desktop keyboards, surely the MacBooks would be the same layout.

http://support.apple.com/kb/HT2841
 

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DragonJade

macrumors 6502
Original poster
May 2, 2009
319
7
Bugger.

Does anyone have a picture of an international keyboard from one of this year's MBPs?

Any ideas on what recourse I have if Apple Malaysia insist that what I have is an international keyboard but it's actually US?
 

Comet5o4

macrumors member
Jan 31, 2012
98
5
Asheville NC
You want this keyboard?



On the Apple UK site it looks like they give you option for more keyboards, is that what you were looking for? Otherwise, I couldn't find anything associating the above picture with 2012 models. Sorry, I don't know much about using an international keyboard.
 

Sound Evolution

macrumors 6502
Oct 30, 2007
414
0
Netherlands
Funny, You run to the same problem as I did. With "international" keyboard I expected indeed the "L" shaped enter button as we have in the Netherlands. I ordered my macbook pro retina in asia, and just like you got the USA variant. When I called Apple about the keyboard they had no clue bout the differences.

Well I am used now to my USA keyboard layout. I can even say I prefer it to the "international" version and start to think we Europeans are a bit silly with that keyboard layout :D

Big chance next time when I order a new Mac in the Netherlands I will specifically order the USA layout.
 

EwanMcTeagle

macrumors 6502
Mar 26, 2012
260
43
Lodz, Poland
Funny, You run to the same problem as I did. With "international" keyboard I expected indeed the "L" shaped enter button as we have in the Netherlands. I ordered my macbook pro retina in asia, and just like you got the USA variant. When I called Apple about the keyboard they had no clue bout the differences.

Well I am used now to my USA keyboard layout. I can even say I prefer it to the "international" version and start to think we Europeans are a bit silly with that keyboard layout :D

Big chance next time when I order a new Mac in the Netherlands I will specifically order the USA layout.
I had the same - I've ordered an external USB keyboard in Poland and also got US version. At first I thought - this is stupid - it'll be harder to hit "return" and I'll mess my writing more often. But I don't even see the difference now as I have a 13" Macbook with US and 15" with international layout. Think the US version is even more neat:), so to speak.
 

DragonJade

macrumors 6502
Original poster
May 2, 2009
319
7
Comet5o4, yes the international layout is the same as the UK keyboard.

I think it's nuts that if you order an international keyboard MacBook you get a US keyboard, but if you order an international keyboard for a desktop or wireless keyboard you get the real deal. What if I decided to get an international wireless keyboard to go with my MB? I'd have two different keyboard layouts. That's just crazy.

EwanMcTeagle, I'm making loads of mistakes hitting the Enter key and getting the \ key instead, and when I go for the \ key, I end up hitting the left Shift key instead. This is going to drive me nuts for months until I can get used to it.

I'm really hacked off about this, I have to say. Why the heck would they advertise one layout for their desktops and external keyboards, but give you a completely different one for the MBs? It just doesn't make sense.
 

Twenty1TEN

macrumors member
Sep 5, 2009
44
0
You want this keyboard?
Image


On the Apple UK site it looks like they give you option for more keyboards, is that what you were looking for? Otherwise, I couldn't find anything associating the above picture with 2012 models. Sorry, I don't know much about using an international keyboard.
I thought qwerty was dumb
 

EwanMcTeagle

macrumors 6502
Mar 26, 2012
260
43
Lodz, Poland
Comet5o4, yes the international layout is the same as the UK keyboard.

I think it's nuts that if you order an international keyboard MacBook you get a US keyboard, but if you order an international keyboard for a desktop or wireless keyboard you get the real deal. What if I decided to get an international wireless keyboard to go with my MB? I'd have two different keyboard layouts. That's just crazy.

EwanMcTeagle, I'm making loads of mistakes hitting the Enter key and getting the \ key instead, and when I go for the \ key, I end up hitting the left Shift key instead. This is going to drive me nuts for months until I can get used to it.

I'm really hacked off about this, I have to say. Why the heck would they advertise one layout for their desktops and external keyboards, but give you a completely different one for the MBs? It just doesn't make sense.
I went to the Malaysian Apple online store and I gotta say it's weird that you don't get to choose the keyboard layout when ordering a Macbook. I was pretty certain it's the standard since even in Poland they give us a choice (not only at Apple's online store, but even with some official resellers).
If you're not satisfied maybe you should write them and ask them if they have MBPs with the layout you want and if they would exchange you yours.
For now I can only say that I get your "pain". Don't know if it cheers you up, but I got used to the US version with its small "enter" rather quickly, although I was afraid I would have the same problem as you did.
In case of my keyboard: I bought it from a 3rd party reseller and I'm pretty sure that they've got it from the US or some EU country as it was an "off the display" keyboard (it was used in store for demonstration) - they have all kinds of Apple accessories (I bought the trackpad from the as well) at a lower price point (besides there are no official Apple stores in Poland, only Apple online), so I figured they probably import their stuff. I was relieved with my keyboard in a way, because it's pretty common in Poland for some online stores to get refurbished Apple stuff from Germany or France, which have different letter keys layout - Z and Y are swapped - and that would've been truly horrible for me.
Anyways at first I was a bit upset, but then again the keyboard was 1/3 cheaper all in all. As for my 13" - I was buying it from the US, so I knew I had to expect the US version. And although I had the opportunity to choose different layout I went with the standard US one to have uniform keyboards all over, so to speak, so that I wouldn't have to change my "brain" settings when switching computers. And since I've got used to the US keyboard layout that wasn't much of a problem.
One can get used to nearly everything, so if you decide to stay with your US keyboard or don't get the option to change I'm pretty sure you'll get used to it rather quickly. Good luck anyway.
 

DragonJade

macrumors 6502
Original poster
May 2, 2009
319
7
Yeh, in a lot of countries they give you a choice of keyboards to choose from. So when I saw that they were selling the machine in Malaysia with an international keyboard, I looked up what Apple's version was like and it was the same as the UK layout, so I though fantastic.

There's no way to write to Apple Malaysia, so I'll have to get my nephew to call up again as I got the machine on his card. I'd much prefer a UK keyboard over the US one as that's what I'm usually use.

The other sticking point with Apple Malaysia is that they told my nephew that there was only one key layout that was used on all MBPs worldwide as of this year, i.e. all the Enter keys are the straight bar. I know this is complete BS as I've seen the MBPs in England a few weeks ago, I know that the Japanese keyboards are completely different, and Apple's website even says they have the ISO and US keyboard layouts, although they may say ISO just refers to the characters being on different keys. If that's the case, then there's no one else I can turn to. Is there?

It could be the case that Apple Malaysia's lack of product knowledge (or even malicious intent - deliberately BSing my nephew to get him off the phone) in this area is damaging for its customers and Apple itself.

I could get used to the US keyboard, but I'm certainly not happy about the laptop international keyboard being a US keyboard when I was expecting the ISO keyboard like on their desktops. It doesn't make sense.
 

Sound Evolution

macrumors 6502
Oct 30, 2007
414
0
Netherlands
Yeh, in a lot of countries they give you a choice of keyboards to choose from. So when I saw that they were selling the machine in Malaysia with an international keyboard, I looked up what Apple's version was like and it was the same as the UK layout, so I though fantastic.

There's no way to write to Apple Malaysia, so I'll have to get my nephew to call up again as I got the machine on his card. I'd much prefer a UK keyboard over the US one as that's what I'm usually use.

The other sticking point with Apple Malaysia is that they told my nephew that there was only one key layout that was used on all MBPs worldwide as of this year, i.e. all the Enter keys are the straight bar. I know this is complete BS as I've seen the MBPs in England a few weeks ago, I know that the Japanese keyboards are completely different, and Apple's website even says they have the ISO and US keyboard layouts, although they may say ISO just refers to the characters being on different keys. If that's the case, then there's no one else I can turn to. Is there?

It could be the case that Apple Malaysia's lack of product knowledge (or even malicious intent - deliberately BSing my nephew to get him off the phone) in this area is damaging for its customers and Apple itself.

I could get used to the US keyboard, but I'm certainly not happy about the laptop international keyboard being a US keyboard when I was expecting the ISO keyboard like on their desktops. It doesn't make sense.
I think Apple Malaysia and Apple Thailand are the same, because they told me exactly the same BS story :D
 

andShesaid

macrumors newbie
Feb 25, 2015
1
0
Need help proving what keyboard I did have - please?

After being in for insurance repair due to a liquid spill, my keyboard was changed from USA to UK with a new lower case. I discovered that it was substantially damaged on a corner. I need to be able to prove what keyboard came with it originally. oLogic are saying it started out like that, although they didn't say anything about it. In fact even after I complained about the case they still didn't say anything about it. Now, I've got it wrong and the keyboard was always the changed shape so therefore no need to change the casing! I only have a rubber mat to show what my keyboard looked like and sadly Apple say they can't supply that info!
UKi are basically saying that I'm lying. Any ideas?