What not to do with an iPhone

Discussion in 'iPhone' started by jt2ga65, Aug 16, 2007.

  1. jt2ga65 macrumors regular

    Joined:
    Jul 1, 2007
    #1
    I got mine at 23:45 on launch day, and it's been flawless since day 1. Until yesterday.

    On launch day, when I picked up the phone, I wanted a belt clipped case that would protect the phone under all conditions, the mac non-genius had said that this one should do the trick:

    http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=DD5719D7&nplm=TN556LL/A

    This has a nice padded protective front and rear cover, and a 2-way belt clip, allowing both vertical and horizontal attachment to the belt. Horizontal is the only way to be comfortable with this thing attached to your belt.

    All was good with the case for about 4 weeks. Then it started to feel a little loose. Yesterday, while walking through the parking lot trying to keep from getting wet, I heard the worse sound ever. A sound of a light weight plastic "slap", which was the iPhone taking a dive out of the case directly on the pavement.

    While the phone was operational, there were some good gouges in the screen (where the plastic screen protector that came with the case didn't cover the screen), and scars in the chrome rim and the two back cases.

    I stopped by the Apple store to ask what it would cost to repair the damage. I was promptly told that only a (non-)genius could help me, and that I had to schedule an appointment with them, and that I would have to come back the next day. He seemed to think that it was the best thing since sliced bread. I was annoyed. Even moreso since he didn't offer to make an appointment, or tell me how that worked.

    After stopping by another Apple store, and getting the same answer, I managed to get one of the sales guys to tell me how the whole genius thing worked, and how the schedule an appointment. At least he checked to confirm that they would not be able to get me in then.

    I scheduled an appointment for today. Went in today, and was certainly not able to "promptly" talk to said (non-)genius, although at least I did eventually get to talk to one.

    The reason why I insist in calling them (non-)geniuses is that the guy I ended up talking to was not able to answer any of my questions, and had to keep running behind the curtain. Apparently that's where they keep the "wizard" who has somewhat of a clue.

    The answer I ended up getting was that there didn't seem to be anything wrong with it, but that they would fix it for $200. But the (non-)genius was not able to figure out how to use their system to get the repair order in, so had to get the "wizard" to show him. That still didn't work, so I ended up having to talk to the "wizard" anyways.

    Both the (non-)genius and the "wizard" seemed to be conspiring to erase this student's powerbook drive. It appears that they thought it was the only way to fix it. I don't know the specifics, but it definitely doesn't sound like either the right way, OR the smart way. Maybe it's the "Apple" way.

    The Wizard tells me that it's gonna be "$249, plus $7 shipping". Apparently the price changes, and they never know what it is going to be until they put it in the system. Maybe they have people bidding on the repairs.

    Anyways, the phone is supposedly on it's way to be repaired. We'll see what I get back next week.

    And for those people that think that the (non-)geniuses are great... They aren't. They certainly are nice, but not exactly what they are cracked up to be. I doubt that any of them knew pi to the 10th digit.

    And... DON'T under any circumstance purchase that case. It's just plain evil, and is conspiring to wreck your day and make you cry.

    -jt2
     
  2. Okiewan, Aug 16, 2007
    Last edited: May 15, 2013

    Okiewan macrumors member

    Joined:
    Jul 13, 2007
    #2
  3. The Prise macrumors member

    Joined:
    Jul 12, 2007
    #3
    dont be pissed off at other people who may not know how to do their job correctly because you dropped your iphone. anyhow did you buy your iphone with a credit card? becuase if you did most credit card companies offer insurance on purchases. my amex will replace my phone if i call them and tell them i broke it.
     
  4. badtzmaru macrumors 6502

    Joined:
    Jul 1, 2007
    #4
    I have this case and I love it. i've had it for more than a month and the fit is still snug.

    But i am not about to clip it to my belt. It's not the 90s.
     
  5. jt2ga65 thread starter macrumors regular

    Joined:
    Jul 1, 2007
    #5
    Okiewan:

    I'm unhappy that 1) the stupid case sucks so badly that the phone slipped out of it. Remember, I bought the damn case to protect my iPhone, not to trash it. 2) It's not that he didn't care. He actually cared quite a bit. It's just that he was clueless about how to operate the Apple systems. This guy is supposed to be a genius, not a moron. And the fact that I had to make an appointment and then wait anyways. If I had went to any other computer store, I could have waited only a couple minutes, and had the phone on it's way to the repair depot within 5 minutes. Why did it have to take 24 hours before I could talk to someone about a repair, and then why did it take an hour and two guys to figure out how to send the phone in?

    The format of the Apple Store just sucks. Yeah, it's neat to go in and play with the computers and stuff, but it's always a pain to find someone to help you BUY something, let alone get service on it. Make an appointment for a return for repair? What is this, Lexus?

    badtzmaru:

    I'm not certain why you would have this case if you were not going to clip it to your belt. I would not recommend clipping it to anything except maybe the inside of your pocket after my experience.

    As far as being on your belt... I know that a lot of people used the whole belt clip thing as a fashion accessory, but those people were just idiots. I wear the phone there because it's the most convenient place, and honestly, the safest. If I were to put the phone in my pocket, it would be in there with my keys, which would scratch it, and NOT having it in a padded and leather wrapped case is a sure way for me to break it. Also, if I'm sitting at my desk at work, and someone calls, I'd have to stand and fish the phone out of my pocket. With it clipped to my belt, I don't have it. Being "on call" 24/7 is part of my job, so having the phone in easy reach is a must.

    People that use phones an accessories... That's the level of 14 year old girls.

    Bottom line... Don't freaking drop your iPhone unless you want a huge hassle to get it repaired at about 1/2 the cost of a new one. Maybe I should have put it on eBay for $400, and just bought a new one. Sure as hell would have been less hassle.

    The Prise:

    I didn't think about the Amex. But, as the phone is on it's way to the depot, it's probably too late. Maybe I'll call them and see if there's anything they can do for me.

    -jt2
     
  6. jt2ga65 thread starter macrumors regular

    Joined:
    Jul 1, 2007
    #6
    I called Amex, and started a claim. They should be able to help, unless they deny the claim for some reason. They cover for 90 days, so well within the time frame.

    I'm not blaming anyone bu myself for the damage to the phone. I already knew that the case was going to be trouble, as the phone had been starting to slip out, and I was already looking at purchasing the iqase case for the use, but I hadn't ordered it yet. That, and I dropped it when I went to go buy a card for someone at work, so I really had no excuse to even be in the stupid parking lot.

    But, having already been in an aggravated state for having dropped it, the experience at the Apple Store didn't help. I'm sure it is fine if you know what to expect. I generally don't use computer support people, as Unix support is my business, and hardware and software support is all part of it. I never had a reason to know what to expect at the Apple Store. That and I've always been pretty disappointed with computer support professionals, be it Dell, Apple or the company's IT staff.

    Sorry if you guys think it's just a pointless rant. I've seen some posts here wondering what the costs for repairing scratches are, and now I know it's $250.

    -jt2
     
  7. sunday888 macrumors member

    Joined:
    Jun 30, 2007
    Location:
    Silicon Valley
    #7
    I have that Griffin case and it works just fine for me. I carry it vertically (never, ever, horizontal), clipped to my belt. If that makes me a dork, well, so be it, but my iPhone hasn't fallen out and probably won't unless I stand on my head.

    You dropped your phone and dinged it up. I feel for you, but suck it up and move on.
     
  8. jt2ga65 thread starter macrumors regular

    Joined:
    Jul 1, 2007
    #8
    Duh. My major problem isn't that I dropped the phone. I did that, and I accept the blame for it. That's why I didn't go into the store and demand that they fix if for free, like I have seen other members of these forums claim to have done. My biggest gripe is the Apple Store. Not that they didn't care, or didn't help me. They did both. It's just that it took 25 hours from the time I walked in to the time I was able to sign the paper that said to charge me 1/2 of the cost of a new phone to repair it.

    I guess that I'm the only one in the world that thinks that the Apple Store format sucks. I'm SO sorry to bother you guys.

    -jt2
     
  9. s8film40 macrumors 6502

    s8film40

    Joined:
    Aug 14, 2007
    #9
    I just bought this case based on the good reviews on this post:

    http://forums.macrumors.com/showthread.php?t=323681

    I have to agree that this is a really great case, it fits perfectly and its the best case I've seen for wearing the phone on a belt horizontally. The phone comes out of the top so there's no chance of the phone slipping out as your did and its much easier to slip it in and out when you need it.
     
  10. James L macrumors 6502a

    Joined:
    Apr 14, 2004
    #10
    I would be more concerned about someone who DOES know pi to the 10th digit.

    :D
     
  11. mashinhead macrumors 68020

    Joined:
    Oct 7, 2003
    #11
    Cracked me up.

    Seriously though I feel your pain. Customer service in america has gone down in a bad way. In a way that is intolerable.
     
  12. kellen macrumors 68020

    kellen

    Joined:
    Aug 11, 2006
    Location:
    Seattle, WA
    #12
    I feel your pain OP. Just to find a new airport express ac adaptor, they told me I would have to make an appointment with a genius. To me that was unacceptable.

    I told the guy to go over and ask. He said he wouldn't. Then I talked to a manager, who finally took me telling him 2 times to understand that I didn't want to make an appointment in 3 hours to get a yes/no answer if they had a part in stock.

    Wrote to apple about that one, guess what? No response.

    To me this is one area of apple they could improve. Perhaps a "floating" genius or mini genius's.
     
  13. jecapaga macrumors 601

    jecapaga

    Joined:
    Jul 1, 2007
    Location:
    Southern California
    #13
    What is with the wizard in the back stuff. I had the same experience. The people on the floor really don't know much and I guess I can't expect them to handle techie difficulties on something like the iphone, but their response was to take it in the back for testing with said wizard. After a few moments the regular guy reports that the wizard genie in back claims that it is within spec. Why do I feel like that the guy in back is really a random 'genius' on lunch break and takes two seconds to look at the phone and then says it looks fine to me..tell them it's within spec. There seriously can't be a dedicated back room only, behind the curtain genius guru.
     
  14. Telp macrumors 68040

    Telp

    Joined:
    Feb 6, 2007
    #14
    Thats really ashame, I would just like to add that i disagree with your apple store input. The apple store i go to, there is ALWAYS someone to help you buy, the geniuses are always very helpful, and sure there is a wait, but thats what happens when hundreds of people come in. Dont expect everyone to stop and bow down to you.
     
  15. drater macrumors 6502a

    drater

    Joined:
    Oct 6, 2005
    Location:
    Boston, MA
    #15
    wait, their NOT supposed to bow down to you? If I ever go into an apple store and they don't bow, its back to my car to get the tire iron...we'll see who bows then!

    now calm down guys. Sorry about your phone guy.
     
  16. fj2007cruiser macrumors member

    Joined:
    Jun 20, 2007
    Location:
    Long Island NY
    #16
    It is not a bother. Really. I would have been really upset myself. It is expensive, new, and though a cell, it is very special.
    Some people like Sunday666 want you to suck it up and move on.
    Yeah right, it it were his phone, would he be singin' the same tune?
    I think not. Ignore the lack of compassion and his ignorance.
    Good luck getting it fixed. I am certain it will work out.
     
  17. The Stig macrumors 6502a

    The Stig

    Joined:
    Nov 4, 2006
    Location:
    On the track
    #17
    I've got to make a plans to break into an apple store and steal that wizard...

    The Stig
     
  18. rayward macrumors 65816

    Joined:
    Mar 13, 2007
    Location:
    Houston, TX
    #18
    I have the same belt clip, and I felt mine start to become loose within a week. Now I'm very conscious of it and make sure that the phone doesn't slip out completely. I was really looking for a decent-looking padded case to protect my iPhone when it's lying around. I rarely clip it to my belt, but if I have to it's horizontal as vertical is too uncomfortable.

    I'm thinking of ditching the belt clip altogether as it doesn't "connect" properly with the body of the cover. That way I can just slip it in a pocket when I need both hands.
     
  19. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #19
    The case did not trash your phone. You did.

    And every case, no matter how well built, has its limits. If you're going to run with an open ended holster clipped to your belt, the very least one can do is make sure the open end is pointing up so that gravity and the force of the case clapping against your body isn't going to push its contents out. Simple physics here, that even a non-genius can figure out.

    Maybe he was new.

    Not to mention, you seem to be taking the experience you had with that one genius, and assuming all of them are that way. While I think their naming is unfortunate, they aren't all morons.

    You could have also just called Apple directly, and had them ship you a return kit. Then you would have not even had to set foot in an Apple store, seeing as they seem to offend you so.

    Probably the only wise thing you've said.

    They should be able to reimburse you, especially if you charged the same AMEX for the repair cost.
     
  20. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #20
    What's this about compassion? It's a phone, an assemblage of glass, metal, plastic and silicon. It isn't welfare.

    If I dropped my phone, I WOULD suck it up and move on. In fact, I've dropped several phones previous to my having the iPhone, and it caused cosmetic damage. I sucked it up each time, because *I* dropped it, it's my own stupidity that caused the drop to happen. It sucked that the phone didn't look so pristine anymore and there were blemishes, but the phone still worked, and I was thankful for that.
     
  21. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #21
    Out of curiosity, what changes would you make to the Apple Store so that you wouldn't have had to wait 25 hours?
     
  22. swindmill macrumors 6502a

    swindmill

    Joined:
    Mar 17, 2005
    Location:
    KY
    #22
    Unless you left all of those reviews on the Apple Store site, many people have had the same issue. It seems like the case is almost identical to the Belkin case, which seems to get good reviews
     
  23. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #23
    What not to do with an iPhone

    Hmmm, I guess drop it mulitple times :confused:

    I just dropped mine (in a case which was in a holster) twice today while getting out of the car to go to the grocery store. It was well protected and nothing happened, physically or technically, as a result of the tumble :D
     
  24. askripko macrumors member

    askripko

    Joined:
    May 10, 2007
    #24
    I have that Griffin case too and it suits perfectly for my iPhone, i have dropped my baby, i think 5-7 times and still works yet...
     
  25. Littlebit macrumors member

    Joined:
    Jul 10, 2007
    #25
    I think that, instead of writing on a users' forum to tell everyone how horrible your experience was, you might want to try contacting Apple's Customer Service department. Tell them what happened with your holster (maybe if they get enough valid complaints, they'll stop selling it) and how the Genius wasn't as helpful as you'd like (maybe the system needs to be revamped or perhaps they need more training) and how you had to wait so long to get service (maybe they need to hire more staff). Of course, that's not to say that some of the issues couldn't have avoided had you done some things differently, but whereas venting to us just blows off steam, venting to Apple might actually do something to change things in the future.

    Just my observations and opinions. YMMV.
     

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