What should Apple do?

Discussion in 'MacBook Pro' started by jnev, Sep 6, 2007.

  1. jnev macrumors newbie

    Sep 6, 2007
    I've had my macbook pro since April 2007, and I've had a problem with kernel panics since I got it. After dealing with them for a few months, I finally got annoyed and went to the apple store. the first time, I was recomended to reinstall os x, which I did, and that did not fix the problem. the second time I went, they told me to run without my stick of crucial ram (1gb), which I also did, and again it still kernel paniced. the last time I went, they finally did something useful and replaced my logic board. I just got it back today, and guess what? it kernel paniced again as soon as I woke it up from sleep.

    now, my question is what should apple do now? I have an appointment with them scheduled for tomorrow at 10AM (so if possible please try to reply before then). however, I leave tomorrow night (around midnight) for college, so I therefore cannot let them have my laptop because I will be needing it. is it fair for me to request a brand-new laptop from apple? this will have been the 4th time I have had to make an appointment there, and now it is simply too late for them to do anything other than replace it. I feel they should have tried doing something more useful the first two times I went in there, when I was able to give them the laptop for a more detailed analysis.

    thanks for any advice guys.
  2. ripplet macrumors member

    Sep 6, 2007
    I'm afraid they can't do anything about it. It really depends on the service centre whether they approve you a new one. Looks like Lady Luck ain't smiling on you. I suggest borrowing a laptop from a relative or friend. You should hand over your MBP though.

    You could keep emphasizing the fact that you have visited them over and over again with the SAME PROBLEM not being solved. That might help you a LITTLE bit.

    That's the best advice I got for you. Sorry i ain't got better.
  3. bousozoku Moderator emeritus

    Jun 25, 2002
    Gone but not forgotten.
    If you've got two sticks of RAM, remove the original Apple stick to see if that's causing the problem.

    Run Disk Utility and Verify Disk and Verify Permissions to see what's there and repair as necessary.

    Also, 10.4.10 seems to be problematic for laptop computers, so it may be much better when 10.4.11 is available.
  4. jnev thread starter macrumors newbie

    Sep 6, 2007
    I've run every variation of ram possible, and what's more, when they replaced my logic board they ran a full system diagnostic to check all my hardware, and it turned up with no problems.

    eh, either way, I'm going to demand a new laptop if they can't give me any better suggestions. either way, I can't give up my laptop now.

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