What should I do? Im on my 4th Macbook

[sahni130]

I would like to mention SOMETHING THAT YOU GUYS HAVEN'T Mentioned ( sorry for the caps but i was trying to get attention) is that it is possible that all four macbooks are from the same batch/lot and that batch could have been a bad one. The OP Should go to another apple store or something to try to get another batch or a newer model perhaps. i don't know if im making sense but hopefully it helps.

 

[mpw]

... i don't know if im making sense but hopefully it helps.

Makes sense, but the five MacBook Pros I posted about earlier came from a selection of batches (based on their week of manufacture and different LCD brands) and still suffered various problems.

 

[sahni130]

but hopefully the OP will have better luck with another batch.

 

[el3ctone]

sadly i think its the whole RECENT MASS BATCH of macbooks that reached California.

I bought mine on apple store online, got my 2nd one replaced through fedex from apple online. 3rd one and 4th one from Beverly Center Apple Store in Los Angeles.

 

[patrickmacrumor]

but hopefully the OP will have better luck with another batch.

I sincerely hope too. He/She deserves a good one. Hopefully, it will be an upgrade too. My third replacement was one model up. Maybe because I said that I was going to blog about? Who knows !

 

[el3ctone]

I sincerely hope too. He/She deserves a good one. Hopefully, it will be an upgrade too. My third replacement was one model up. Maybe because I said that I was going to blog about? Who knows !

Who did you talk to to get a model up? I know this may sound weird, im so disappointed in Apple for my experience, but i really want to use MAC OS X although it is not necessary. I wonder if i can talk them in giving me a nice discount toward a MacBook Pro and having this MacBook returned.

As much as the problems i'm having now, i still want a mac

Edit: and i surely hope if i do get a MBP i wont have ANY problems.

 

[sahni130]

for the most part, macbook pro's are usually better, hardware, quality wise. and trust me OS X is awesome and totally worth it.

 

[unixfool]

I must be a different breed of person because 1 bad pixel of (how many does a macbook screen have?) is acceptable, IMO. As I said before, most manufacturers have a bad pixel return policy where 1 bad pixel doesn't warrant a faulty screen (no matter where the bad pixel is located).

If you're saying that one bad pixel makes a whole machine bad, that's crazy. As much as I love my money (and trust me, I value every dollar I make, coming from a family that used to eat nothing but beans and neckbone to make ends meet), returning a machine for one dead pixel is pretty outrageous. The karma, though, is when the replacement had 3 of them.

Please let us know when Apple finally stops the returns...they're bound to put a halt to it soon.

 

[okrelayer]

i know it is not the same, because of it being "used" but i recently got a refurb macbook.

The first one i got had a slight humming sound that buzzed ALL THE TIME! It was not the sound of the computer loading.. it was a low buzz, it was quite annoying. I ended up taking it to the apple store they said nothing was wrong.. however i could hear on the other macbooks in the store (infact 1 of the 3 had the buzz!)

but i took it home delt with it. Luckly ( or not so luckly ) a friends friend spilt beer all over my new mac! So we sold it on ebay for 600 dollars, worked out a deal to buy a new one, so my new/refurbished one came in. Every few days or so the screen would distort. I'll post a screenshot later if anyone would want to see. but it was HORRIBLE. I sent it into apple, they replaced the logic board, and everything has been fantastic ever since!

I dont think i will get another refurb mac again, much better luck with new apple products!

 

[el3ctone]

Unixf: to each his own ^


if you have been in my shoes, u had better believe i am frustrated. AND after all the frustration you are presented with a NEW issue one after another.


I'm glad quite many of your understand my situation. I purchased a BRAND NEW MAC, which didn't work out of the box. "how frustrating can that be"
Then the replacement that had the "keyboard that doesn't work".

If after that, you dont feel angry. You must be one calm person that doesn't mind the person you paid 1300 + tax to screw u over with a crap product.

Im not really fussing over the pixel, its what i have been presented with initially that is making me want to get my money's worth.

EDIT: and about the "one pixel being outrageous, and how many pixels we have"
I dont think thats how most of us see it. Its a concept of quality and not the quantity.

I have been presented with bad quality FOUR Macbooks in a row.

 

[patrickmacrumor]

Who did you talk to to get a model up? I know this may sound weird, im so disappointed in Apple for my experience, but i really want to use MAC OS X although it is not necessary. I wonder if i can talk them in giving me a nice discount toward a MacBook Pro and having this MacBook returned.

As much as the problems i'm having now, i still want a mac

I did not have to ask for an upgrade. The first two replacements were the same base model. Of course, the base model itself was an upgrade compared to the base model I bought in 2006. The last replacement they sent me was the one immediately after the base model. That being said, I don't think its far-fetched if you argue for an upgrade. It never hurt to try. I've heard of one case where the person managed to get an MBP.

I would be disappointed too if I had the same experience as yours, although mine was not totally different from yours.

 

[patrickmacrumor]

for the most part, macbook pro's are usually better, hardware, quality wise. and trust me OS X is awesome and totally worth it.

For the most part yes. Still, I know one person who bought a MBP and has had some problems with it too.

 

[vansouza]

Vegas Odds

I would like to see what kind of input you guys here can give me. I'm a new Mac user, and a new member to this forum.

I purchased my macbook a little over 2 weeks ago, and i have had nothing but problems.

I bought my macbook on the Apple Online Store, and when i arrived via fedex, it wouldn't boot. I contacted Apple Support and they determined it DOA, and they processed a replacement for me.

my 2nd macbook arrived, and it had a defective keyboard and crooked lid.
I took it directly to the local Apple Retail Store, and the genius went ahead and processed me with an instant replacement. I was happy right?

I went home booted it up, hmm everything works fine, the way it's supposed to, but guess what, a new problem... dead pixel.

Took it back to apple store again, the guy was shocked that it was my 3rd macbook already, and was sorry for the trouble i have been through, and assured me the replacement i get today, will be free of any problems.

So i went home with my 4th new macbook, and VOILA, not 1 dead pixel, but THREE!

Up to this point, i felt that it was a "gamble" in buying a new computer.

What can I do or should I do, i feel very sad that i've been through 4 macbooks, in which all four had one issue or another.

Not a bookie in town would take that bet. Does not seem real.

 

[patrickmacrumor]

Unixf: to each his own ^


if you have been in my shoes, u had better believe i am frustrated. AND after all the frustration you are presented with a NEW issue one after another.


I'm glad quite many of your understand my situation. I purchased a BRAND NEW MAC, which didn't work out of the box. "how frustrating can that be"
Then the replacement that had the "keyboard that doesn't work".

If after that, you dont feel angry. You must be one calm person that doesn't mind the person you paid 1300 + tax to screw u over with a crap product.

Im not really fussing over the pixel, its what i have been presented with initially that is making me want to get my money's worth.

EDIT: and about the "one pixel being outrageous, and how many pixels we have"
I dont think thats how most of us see it. Its a concept of quality and not the quantity.

I have been presented with bad quality FOUR Macbooks in a row.

I totally understand how you feel. Like I said, my experience is not totally different from yours. What frustrates me is if I'm prepared to pay for the price asked by Apple, I'm also expecting Apple to fulfill its part of the deal and give a computer without defect. If I'm buying a BMW, I would not want one with a chip in the bumper, even though the car will still run fine and the bumper, being made of plastic, won't rust.

Like you said, to each his own, but I have a feeling that you and I think alike

The funny part was for the first replacement. The trackpad button being defective I call Apple explaining the problem. The tech wanted me to reset the PRAM. I told him that it was a mechanical problem, and not a software problem. He still wanted me to do it. I told him he was wasting my time. I called again, and asked to be forwarded to a product specialist right away. The latter agreed that it was a mechanical problem, and that the person should not have asked me to reset the PRAM. I do technical support for Windows for a living. I know when a problem is software related and when it's not.

By the way, just a heads up. Always do a PRAM reset before calling them, this will save you a lot of time. To do this: remove the battery and unplugged the power adapter. Hold the power button for five seconds and release. Put back the battery.