What should I do next?

[Hylekmi]

Hey guys, I have a late 2009 macbook that started having kernel panics about a month ago. It always seems that they come when I'm doing homework. I have called applecare 3 times( about to be 4) and i took it to a genius. The Genius said that it could be a hardware problem and did a diagnostic on it. Nothing came back. He recommended that i go and buy an external hard drive. So $100 later I back my stuff up. It happens again, so I call applecare and they help me reinstall lion. The kernel panics stopped. Then last night, as i am typing my paper it happens again. I don't know what to do. I am still under warranty so shouldn't apple take care of it?

 

[Intell]

I see that you're running Lion. Did these kernel panics happen when using Snow Leopard?

 

[r.j.s]

Does it always happen when you are using a specific app?

 

[Hylekmi]

No they didn't happen when I had snow leopard. Its usually when I have iTunes and MS word open. I think my 1000 dollar computer should be able to handle ms word and iTunes.

 

[r.j.s]

What version of Word, and is it up to date with all the updates?

 

[Intell]

I'm thinking its Lion. Have you tried going back to Snow Leopard and using that?

 

[Hylekmi]

I was told by the apple representative that i couldn't go back to snow leopard. Also, a dialogue box pops up from time to time but then goes away within a second and i can never read it. That may have something to do with it. I am using word 2008. I can never update it because when I try it says it needs another and its just a vicious circle.

 

[r.j.s]

Go here, download and install all of the Office 2008 updates, restart and report back if it happens again.

 

[Intell]

You can go back to Snow Leopard. But you'd have to wipe your computer and start from fresh. Or, use a Snow Leopard Time Machine backup of your computer.

 

[Hylekmi]

I installed one of the three updates for ms word. It wouldn't let me install the 2 service packs because i didn't have the "software required"