What should I do next?

Discussion in 'MacBook' started by Hylekmi, Sep 27, 2011.

  1. Hylekmi macrumors regular

    Joined:
    Dec 8, 2010
    #1
    Hey guys, I have a late 2009 macbook that started having kernel panics about a month ago. It always seems that they come when I'm doing homework. I have called applecare 3 times( about to be 4) and i took it to a genius. The Genius said that it could be a hardware problem and did a diagnostic on it. Nothing came back. He recommended that i go and buy an external hard drive. So $100 later I back my stuff up. It happens again, so I call applecare and they help me reinstall lion. The kernel panics stopped. Then last night, as i am typing my paper it happens again. I don't know what to do. I am still under warranty so shouldn't apple take care of it?
     
  2. Intell macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #2
    I see that you're running Lion. Did these kernel panics happen when using Snow Leopard?
     
  3. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #3
    Does it always happen when you are using a specific app?
     
  4. Hylekmi thread starter macrumors regular

    Joined:
    Dec 8, 2010
    #4
    No they didn't happen when I had snow leopard. Its usually when I have iTunes and MS word open. I think my 1000 dollar computer should be able to handle ms word and iTunes.
     
  5. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #5
    What version of Word, and is it up to date with all the updates?
     
  6. Intell macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #6
    I'm thinking its Lion. Have you tried going back to Snow Leopard and using that?
     
  7. Hylekmi thread starter macrumors regular

    Joined:
    Dec 8, 2010
    #7
    I was told by the apple representative that i couldn't go back to snow leopard. Also, a dialogue box pops up from time to time but then goes away within a second and i can never read it. That may have something to do with it. I am using word 2008. I can never update it because when I try it says it needs another and its just a vicious circle.
     
  8. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #8
    Go here, download and install all of the Office 2008 updates, restart and report back if it happens again.
     
  9. Intell macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #9
    You can go back to Snow Leopard. But you'd have to wipe your computer and start from fresh. Or, use a Snow Leopard Time Machine backup of your computer.
     
  10. Hylekmi thread starter macrumors regular

    Joined:
    Dec 8, 2010
    #10
    I installed one of the three updates for ms word. It wouldn't let me install the 2 service packs because i didn't have the "software required"
     

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