What should I do?

[TomBramwell4]

I recently got off of my parents Verizon Policy( August 15th). I started my own policy using the same Iphone 4 that I had previously used. the person I signed up with said that I would be eligible for an upgrade at any time bc I used an old phone and got a new number and didn't purchase a new one. I logged onto the Verizon site tonight and it's telling me I'm not eligible for an upgrade until 4/15/2014. What should I do.

 

[dotme]

I recently got off of my parents Verizon Policy( August 15th). I started my own policy using the same Iphone 4 that I had previously used. the person I signed up with said that I would be eligible for an upgrade at any time bc I used an old phone and got a new number and didn't purchase a new one. I logged onto the Verizon site tonight and it's telling me I'm not eligible for an upgrade until 4/15/2014. What should I do.

Call Verizon and do not delay. Hopefully you're within the 30 day cancellation period. Your sales rep may have signed you into a 2 year agreement. You should have a no-contract plan. That's what you want. You don't want a 2 year agreement ever without a subsidized device.

 

[TomBramwell4]

I'm furious. This is going to screw my preorder and who knows what's next. This guy is gonna get an ear full.

 

[nostresshere]

I'm furious. This is going to screw my preorder and who knows what's next. This guy is gonna get an ear full.

Calm down. If you call in with that attitude, it will be screwed up.

Simple error. They just set it up wrong.