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What should I do?

J

Jimmy Guphanti

macrumors 6502
Original poster
Mar 29, 2011
341
8
I ordered an accessory for my iPhone from Spigen SGP about 1 hour ago. As I pressed "Place Order" on their website, I accidentally hit the back button on Google Chrome on my Mac. This brought me back to the cart page. I checked my credit card, and I was indeed charged for what I bought, but the order is not showing up on my account's orders page, and I received no email confirming the order like previous times I have ordered from them. SGP has no phone number to contact, just email, and I will have to wait several days. Today is the last day of the month, and fees will be assessed on my card for what I bought, even though according to SGP, I never bought it!

Thanks.
 
I don't know of anything you can "instantly" do. You can call your card provider and say the charge is fraudulent, but that usually takes several days to result in an action.

What do you mean about "fees will be assessed on my card for what I bought". You're not talking about interest fees, are you?
 
aristobrat said:
I don't know of anything you can "instantly" do. You can call your card provider and say the charge is fraudulent, but that usually takes several days to result in an action.

What do you mean about "fees will be assessed on my card for what I bought". You're not talking about interest fees, are you?
Click to expand...

No, for internet purchases (especially shady ones), I use one of those disposable cards as not to give out a real card. The way this one works is that at the end of the billing cycle (today), I get charged a percentage of what I spent, including this "fake" purchase, which I cannot get refunded for.

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maflynn said:
Contact them and state what you just posted.
Click to expand...

They only have email which judging by the last time I had to contact them, will take a week.
 
Jimmy Guphanti said:
I ordered an accessory for my iPhone from Spigen SGP about 1 hour ago. As I pressed "Place Order" on their website, I accidentally hit the back button on Google Chrome on my Mac. This brought me back to the cart page. I checked my credit card, and I was indeed charged for what I bought, but the order is not showing up on my account's orders page, and I received no email confirming the order like previous times I have ordered from them. SGP has no phone number to contact, just email, and I will have to wait several days. Today is the last day of the month, and fees will be assessed on my card for what I bought, even though according to SGP, I never bought it!

Thanks.
Click to expand...

I would contact Spigen directly and explain what happened. Chances are, you'll get it resolved with no issues. They are a. Reputable company.
 
contact Spigen directly first. They should be able to at least see the transaction happened and I'm sure youre not the first. If all else fails dispute it with the bank
 
I don't think (from his OP) that he could find information for how to immediately contact them.
 
rrcompton said:
He knows.




I've never known a U.S. based company to not have a customer service number? :confused:
Click to expand...

That's a red flag.

I bought the screen protector again and made sure the page loaded. It went through properly, I was charged again, the order was added to my account, I received an email for it, and it shipped earlier today. This means that the first order was indeed a glitch. I emailed them, selected "Urgent" as the setting in their support page, and have not received a response. If I don't hear back soon, I will dispute the other charge.

By the way, check this out: http://forums.imore.com/accessories/241909-spigen-sgp-customer-service-sucks.html

The fact that such a reputable and seemingly popular company has no phone number to contact, is a real red flag in my book.
 
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Jimmy Guphanti said:
No, for internet purchases (especially shady ones), I use one of those disposable cards as not to give out a real card. The way this one works is that at the end of the billing cycle (today), I get charged a percentage of what I spent, including this "fake" purchase, which I cannot get refunded for.
Click to expand...
Sounds like a hassle and a crummy deal. What happens if a credit needs to be issued or if you do need to dispute the charge? Which card are you using?

Jimmy Guphanti said:
The fact that such a reputable and seemingly popular company has no phone number to contact, is a real red flag in my book.
Click to expand...
A number of companies don't have contact numbers. Take Google, for example.

If it's a red flag for you then why didn't you check before ordering?
 
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takeshi74 said:
Sounds like a hassle and a crummy deal. What happens if a credit needs to be issued or if you do need to dispute the charge? Which card are you using?


A number of companies don't have contact numbers. Take Google, for example.

If it's a red flag for you then why didn't you check before ordering?
Click to expand...

Check what? I didn't know this would happen. I assumed they are like 99% of other companies who have phone numbers.

Also, to make matters worse, SGP replied to my email with some passive aggressive nonsense. They said that my order did go through (because I ordered it again and it went through the second time), and that if I want a refund, I should return it, completely overlooking the double-charge and problem that I had, even though I spelled it out completely in my email.

I'm never buying anything from them again. They are a scam company.
 
I purchased. Spigen screen protector on eBay, had some issues and communicated with someone via eBay. They were very responsive and helpful. I'm surprised to see such difficulty in contacting customer service via purchasing thou their website.
 
Jimmy Guphanti said:
Check what? I didn't know this would happen. I assumed they are like 99% of other companies who have phone numbers.
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I'm with you on that. Why would I need to make sure they have a phone number before placing an order? I've never heard of ANY retailer not having some type of customer service phone number to call.

Guess there's a first time for everything. :cool:
 
UPDATE: I just checked my mail (real mail), and they sent me 2 packages, but according to them, my account, my receipt, and the email they sent me, I only ordered it once.
 
rrcompton said:
I guess you made out in the end. :D
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Naw, making out is when you pay for one, they mess up and send you 2. At least if I screw it up I'll have extra, otherwise, I'll return the second one. It's funny that in this day and age, websites and companies can still glitch like this.
 
I ordered one, it glitched during my first attempt to order it, charged me twice, told me I was getting one, and I got 2.
 
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