What specifically does Apple (retail) look at during a background check?

Discussion in 'Apple, Inc and Tech Industry' started by Mike_w22, Mar 9, 2017.

  1. Mike_w22 macrumors newbie

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    Mar 9, 2017
    #1
    Is it just criminal and credit? Or do they verify employment as well?

    I'm asking because I've just been offered a job with my local Apple Store, and have already submitted my background check, which has been running for about 4 days now. However, I just realized that the resume on my Apple Profile is 2 years old, and doesn't include 2 of my most recent jobs. Have no idea how this happened or how I overlooked actually uploading a recent resume.

    So, this obviously doesn't look good, but is it going to matter? Does anyone definitively know whether or not Apple has your previous employment verified? Or is it just criminal/civil stuff and credit?
     
  2. Scepticalscribe, Mar 10, 2017
    Last edited: Mar 24, 2017

    Scepticalscribe Contributor

    Scepticalscribe

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    #2
    No, I don't know whether this "matters".

    Speaking personally, if I were reviewing this, I would mark you down as somewhat sloppy, heedless, a bit casual and careless, but maybe, that is just me.

    However, I do have a question.

    How on earth did you manage to upload a resumé that was two years old? You are looking for a job in a tech related company - which presupposes basic competency with computers - and you write you "have no idea how this happened or how you overlooked uploading a recent resume".

    Seriously?

    For God's sake, do, please, at least, own your own mistakes, and - for that matter - clear your desktop of clutter. The first thing to do is to put that antique resumé in a folder where it won't get in the way when these circumstances arise again, and that way, you will deprive it of the opportunity to leap cunningly and unknowingly into an email you send.

    Secondly, bring your current resumé to the fore, so that you can lay hands on it easily in the future.

    Next, how about adding your more recent - or most recent - resumé, to your Apple profile and - if it is raised by Apple - explaining that you had inadvertently submitted an older one, but that this one has more relevance and is more up to date, and might they consider viewing it instead?
     
  3. Cineplex macrumors 6502a

    Cineplex

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    #3
    Apple's background check will show the entire history. Did you not give them an updated paper resume on the interview?

    If it were me I wouldn't say anything until asked. Sometimes with Apple trying to solve a problem can make you look bad to them....especially the incredibly daft former GAP employee managers they hire. I doubt it will be a problem for you as long as you can explain when asked. You've got to remember they have already started spending money on you and unless there is something horrible on there...they are not going to waste that money. Bringing attention to yourself at this point can be a bad thing. If they've offered the job, they intend on completing the process. I used to see plenty of people that lied on their resume get hired. I am sure your outdated profile is not an issue. In fact it tells them when it was last updated anyway. A competent manager would have asked you if there was anything new since that date.....but they are all idiots. They hired you because you will "fit" the culture....it's less about what's on the resume. You'll see that when you meet your co workers lol. Don't be surprised to be the smartest on in the room.

    In short...don't worry about it.
     
  4. Mike_w22 thread starter macrumors newbie

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    #4
    Hmm. Just to clarify, is this something you know as a fact, or is it just a presumption?


    At Apple specifically, or elsewhere?

    I guess that's the thing...I don't want this to make it seem like I was lying, but that's how it will inevitably come across.

    And I have a feeling that once they find out, they won't bother asking me about it...they will simply send me a generic email stating that they have moved forward with other candidates.
     
  5. Mike_w22 thread starter macrumors newbie

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    #5
    I created my Apple Profile on Apple's website a few years ago when I applied for jobs there for the first time. At the time, I uploaded my resume.

    Fast forward to a few months ago. I logged in to my old account, applied for new jobs, answered a few questions, and that was that. The format changed a little, and I guess they never asked me to reupload a new resume since technically I had a resume already uploaded, and just never realized it.
     
  6. Cineplex macrumors 6502a

    Cineplex

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    #6
    I worked for Apple. Both in non-retail and retail. So it is fact.

    There are plenty of people that have lied at Apple on resumes and it is not realized until they fail and management looks deeper. In AppleCare it takes 5min to spot...in retail it takes a little longer. They are more concerned with criminal and accuracy of what you listed than missing recent details. I am surprised you got this far without coming in with a paper resume. That used to be the first disqualification. But I suppose in the age of BS hiring events at hotels.....

    It will come across that you rush things and don't check your work if you come back and tell them "I forgot that my resume is out of date on my profile." That will leave a very sour taste. They don't want to hear from you, they don't want to talk to you until they decide to. Apple recruiting people hate...absolutely hate it when you try to contact them. Especially to tell them you are an idiot and didn't check your profile before clicking submit. They will remember that the entire time you are there. It is not worth it. I've seen similar situations before.

    Working in the Apple Retail division is like working in hell. You are always judged on your failures. As someone that was forced into the retail environment when they became the service hubs and witnessed it first hand (and had to live with the insufferable incompetence of the retail staff) I can say the best thing you could get is the rejection letter. Apple treats its people like crap and you are just a body to them. There is nowhere to go, no growth. Don't believe those happy BS recruiting videos...the majority of people hate it there. Ever wonder why there is so much turnover? Working for Apple corporate is pretty good..not the greatest, but retail is rubbish. Be prepared to be Apple's slave.

    If you want to survive there.....keep your mouth shut and always always be positive...even if the manager is telling you that you suck. Everything is always your fault, remember that. Do not go out of your way to reveal your mistakes (even simple ones). These people just use it against you. The goal of Apple Retail is not to retain staff, it is to keep the "energy" moving. Managements job is basically to find the weak and remove them. If you don't show that Apple brainwashed mentality....you are out. Better have a Tim Cook portrait on your wall at home! Your first month there you will think "that guy on the forum is an idiot, this is the best!". Then slowly things become different. You will watch people disappear and listen to constant criticism of yourself. Slowly you will begin to hate it and long for the day they toss you out the front door.

    My feeling here is (based on my experiences)....you will get that rejection letter quicker if you contact them. You will be the one candidate that couldn't even succeed at applying for the job. Not trying to be harsh...but that is the reality of the situation. What I learned at my time at Apple is that sometimes having a job that allows you to work with something you love, leads you to hate it. It's like a BMW fanatic working selling BMWs. He will hate the job and BMWs going forward.

    Do what you want...but I wouldn't say boo.
     
  7. Mike_w22 thread starter macrumors newbie

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    #7

    Thanks for the really informative and honest post...I have to admit I'm a little turned off now from the job.


    So when you say that plenty of people lie on their applications and get hired, is it that management just doesn't care to look at the details of their resume vs the employment verification on their background check, and they just miss it - or that they will notice it, but just not care enough to pull an offer?
     
  8. Mr_Brightside_@ macrumors 68020

    Mr_Brightside_@

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    #8
    This mirrors my feelings on working there perfectly.
     
  9. Cineplex macrumors 6502a

    Cineplex

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    #9
    LOL. Sorry, I didn't mean to turn you off.

    Management is incompetent, very incompetent. They don't read things. They will glance at your documents and just zone out. Recruiting doesn't really care too much as they are busy finding new drones. So they just don't look very close. You've already proven (in their minds) you are a Tim Cook loving , rainbow watchband wearing, super positive, progressive, retail drone they can use to spout all their BS. That is worth more to them than a resume error. Everything that happens in the Retail division comes down to management incompetence. Here is an example of how idiotic they can be:

    In my first week being transferred to the retail store I worked "the bar" as I couldn't stand being trapped in the tiny AppleCare room out back fixing tangerine iBooks. Woman comes in and says "I just bought an iMac yesterday and it doesn't have AOL anywhere and I need it to get online". I look at her restore disc she brought....they are a version out of date. Someone put the wrong disc in the box. I think it might have been an in store refurbished model. Apple had a promotion with AOL at the time to have it installed and her iMacs serial number clearly qualified for the "freeware" to be installed. So I went on the internet to aol.com and downloaded the latest Mac installer, burned it on a disc (meant for customers), and said here you go...you are all set. Well that is when store management got involved. They took the disc out of her hand and said we can't give you "pirated software." The manager invited her to bring her entire (CRT)iMac back to the store so she could use our internet connection to download the software herself. The manager had no idea what AOL was or why she couldn't download it herself. Despite showing her the lettering printed on the boxes out back saying "AOL Included". She just couldn't wrap her tiny little brain around it. I gave the disc back to the customer and told the manager to go crap in a hat. She tried to get me fired, luckily I didn't answer to store management....yet. That came a few months later. So to prove she was an idiot I picked up the "red phone". Probably the only time it was ever used and asked another AppleCare rep out in California or Texas what I should do for this customer. The answer: burn a disc for them.

    So that is what you have to work with. Work the job while it is fun, when it stops being fun...move on. Just don't plan on being there forever and moving up the ranks. Apple hires managers from outside. I was glad for the experience, but it left a sour taste in my mouth for Apple.
    --- Post Merged, Mar 10, 2017 ---
    Now that I think about it....UPDATE YOUR PROFILE NOW! That will change it everywhere and may save you the embarrassment later.
     
  10. Mr_Brightside_@ macrumors 68020

    Mr_Brightside_@

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    #10
    THIS PART BOTHERED ME TO NO END
    The whole emphasis (so they said) was growing employees etc, yet SO few would actually make it into management. Then they would hire some from Boston Pizza (this actually happened) who wouldn't work out because running a chain pizza restaurant is actually quite different from an AS. But they also wouldn't be fired, they would be moved to a different position. Bizarre.
     
  11. Cineplex macrumors 6502a

    Cineplex

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    #11
    To be fair it was different in the first year or two. The retail upper management structure didn't exist and retail was under the same people as the online store. AppleCare was actually in the store. Once the management structure was in place there, it was game over. Retail became a separate entity from Apple corporate with no progression paths. There was a strong sense of being part of Apple corporate in the early days....but like I said, once they formed the retail division at the top. It all changed. Once they weeded out those of us that they didn't choose to be there, it was like a whole new world.
     
  12. bigjnyc macrumors 603

    bigjnyc

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    #12
    Of course the background check includes your work history, how else would they verify that you worked at the places listed on your resume?

    They will just assume that you left these 2 jobs out because you were fired or did something wrong there and rescind their offer to you.


    I'm kidding a little about that last part, I have no idea what they are going to do.
     
  13. Mike_w22 thread starter macrumors newbie

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    #13


    Yeah, that sounds like a rough experience. I've worked retail before, so I can relate to some of that.

    I've already updated my profile, but I know for a fact they already printed out a copy that they have on file (of the old resume).

    What happened to those employees that lied on their resumes? Did management eventually find out? Or was it just forgotten about?

    Do you think there's a chance they just won't really care? Or that they'll just look at the criminal/felony portion of the background check, and kind of just ignore everything else? My criminal/civil/credit checks are completely clean, so those would be fine. And if everyone "lies" to a certain degree on their applications, like you said, then maybe it won't be a big deal and they will just ignore it or not even care to look at it.

    To be honest, I would rather not have them ask me anything. If they ignore it or don't notice it and move forward with me, great. If they send me a generic email saying they found some discrepancy in my application, and will move forward with other candidates, fine. I just don't want to get a call and have to explain this, because it will come across looking like an egregious lie even if I tell them it was an honest mistake.
     
  14. Cineplex macrumors 6502a

    Cineplex

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    #14
    That printout has already been lost. LOL

    If they see if not matching they may check the profile again and then see that it has been updated. That won't look weird as the HR site is a mess anyway. You can have multiple profiles and several variations in there. So that is normal to them.

    The employees that lied were weeded out, but only because it was obvious when they said "Apple Tech" and they had no idea how to fix anything at all. This little piddly crap they don't care about.

    If you get the rejection letter it won't say anything at all, so you won't know why, and you'll have no way to ask or fight it. But since they paid for the background check its unlikely they will not hire you because you didn't update your profile. The check isn't cheap. At this point you are considered hired and they are just making sure you are not a criminal or full of BS.

    If they call and ask you simply say "My apologies, I have been trying to get a job with Apple for so many years and I didn't realize it had been that long. I updated my profile already with the newer items so you should have it." Then you are good. If you make more of it than it is, that will get you in trouble.
     
  15. echoleal macrumors newbie

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    Mar 10, 2017
    #15

    hello. i am in similar situation to op but lied about time and length of a job. it was a seasonal job 3 years ago but i put on my app that I am working there now and have been for the last year.

    i have an interview on Monday with store leader and district manager.

    should i just drop out from the interview process since i won't pass the background check?
     
  16. Mike_w22 thread starter macrumors newbie

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    #16
    Hmmm. I'm getting a little nervous now, lol...

    It seems you worked at the Apple Store a while ago given your story about the iMacs and AOL...do you think there's a chance that they no longer do employment verification checks, and just do thorough criminal/felony screenings?

    I think the service they use now is HireRight...were they using that service when you were there as well?
     
  17. Cineplex macrumors 6502a

    Cineplex

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    #17
    I don't remember. But all these services provide the same information. You are worrying about nothing. If it doesn't work out than it wasn't meant to be. There is nothing you can do now. If you call it out, your screwed. If they care about or notice what they find....your screwed. So just let fate do its thing. Life is too short to worry about working at the Apple Store.
    --- Post Merged, Mar 10, 2017 ---
    I would just see what happens. If you get in, great. If not...well you know why. Don't throw the opportunity away. Apple will lie to you about plenty of things....don't feel bad for lying to them.
     
  18. echoleal macrumors newbie

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    Mar 10, 2017
    #18


    do you think i should just correct my application on the website and hope no one notices, or should i just leave it there and hope they don't care/notice when the background check comes back and it doesn't match up?
     
  19. jimmirehman macrumors 6502

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    #19
    For me, a candidate with a resume with employment gaps more then 3-6 months is a definite pass.
     
  20. Cineplex macrumors 6502a

    Cineplex

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    #20
    I'd leave it alone and see what happens. That's just me.
     

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