What the heck happened to my new iPad screen??!

Dylatron2000

macrumors regular
Original poster
Aug 4, 2011
105
0
Durham, NC
Backstory: I preordered the 16GB white wi-fi only new iPad, and it arrived last friday at 11am, and it was PERFECT! Screen was amazing, no dead pixels, and no yellow tint, and no backlight bleeding either! it was great!

UNTIL TONIGHT, I looked at my iPad after setting it down (in a case) on my table, and when examining it, there is a line that goes down the screen vertically, and left me wondering... WHAT THE HECK HAPPENED!!

I thought I was lucky to not have any of those problems but I guess I jinxed myself :( and now I am at a loss. I backed it up and set up a Genius Bar appointment tomorrow night, but really, what is going on?? I haven't been rough on it at all, and haven't taken it out of a book style case since I got it friday.
 

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kdoug

macrumors 6502a
Jun 2, 2010
969
119
Iowa City, IA USA
Backstory: I preordered the 16GB white wi-fi only new iPad, and it arrived last friday at 11am, and it was PERFECT! Screen was amazing, no dead pixels, and no yellow tint, and no backlight bleeding either! it was great!

UNTIL TONIGHT, I looked at my iPad after setting it down (in a case) on my table, and when examining it, there is a line that goes down the screen vertically, and left me wondering... WHAT THE HECK HAPPENED!!

I thought I was lucky to not have any of those problems but I guess I jinxed myself :( and now I am at a loss. I backed it up and set up a Genius Bar appointment tomorrow night, but really, what is going on?? I haven't been rough on it at all, and haven't taken it out of a book style case since I got it friday.
84 called it right, you have a line of dead pixels. Better to happen now than after you're warranty is out.
 

Dylatron2000

macrumors regular
Original poster
Aug 4, 2011
105
0
Durham, NC
84 called it right, you have a line of dead pixels. Better to happen now than after you're warranty is out.
GREAT. Well at least my appointment is tomorrow night, not even a week within owning it. I am bringing the box, cables, booklet and EVERYTHING short of the plastic body cover it came with, when I go too.

You guys think there is any chance of an exchange? I wouldn't even mind switching white for black or....godforbid maybe even paying another 100 for 32GB. I have already started using the iPad as a laptop replacement and losing it would really set me back
 

Kemical

macrumors newbie
Jun 18, 2011
15
2
That definitely looks like a row of dead pixels. Either exchange it or make an appointment at the Apple store and have someone look at it.

You are within the 14 day return policy if you bought it from Apple. You shouldn't have any issue exchanging it for a different model if they have what you want in stock.
 
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SeanZy

macrumors 6502a
Dec 29, 2008
842
91
GREAT. Well at least my appointment is tomorrow night, not even a week within owning it. I am bringing the box, cables, booklet and EVERYTHING short of the plastic body cover it came with, when I go too.

You guys think there is any chance of an exchange? I wouldn't even mind switching white for black or....godforbid maybe even paying another 100 for 32GB. I have already started using the iPad as a laptop replacement and losing it would really set me back
Of course they will exchange it.

And most likely it will be a brand new model.

Last year for the iPad 2 I had to exchange multiple times for backlight bleed, and they had them in stock even when they were out of stock to sell. They keep some for issues like yours, now the question is will they have your model, because they will not give you a different one, not even a different color.
 

cdmoore74

macrumors 68020
Jun 24, 2010
2,410
689
Just take it back. It's only 4 days old for Christ sake. There is always a percentage of duds in anything massed produced. That's why you have warranties.
 

Eric8199

macrumors 6502a
Feb 27, 2009
753
133
Doesn't matter. He's within his 15 day return period. So if he bought it from Apple, he can return it and get whatever model/color he wants.
 

Dylatron2000

macrumors regular
Original poster
Aug 4, 2011
105
0
Durham, NC
...they had them in stock even when they were out of stock to sell.
THAT is interesting, I never knew this. But yeah, it isn't even a week old, someone told me (back when I had an issue with my iPhone 4) that if it is within 14 days, it can be exchanged, even for a different color or size, but after that it is only for the same model.
 

SeanZy

macrumors 6502a
Dec 29, 2008
842
91
Exchange wise no. They do not change the model for an exchange.

But of course you can return it and just rebuy a new one of whatever you want. But then its a matter of putting that 600 or whatever out again and waiting for the original to get credited back to your account.
 

Dylatron2000

macrumors regular
Original poster
Aug 4, 2011
105
0
Durham, NC
SO, I figure I'd post since it all got resolved tonight.

Went to the apple store, explained my problem, they were like "yeah that shouldn't happen." We laughed about it, they went in the back, gave me a brand new iPad still sealed in box. Walked out a happy camper. :cool:
 

Macman45

macrumors G5
Jul 29, 2011
13,196
133
Somewhere Back In The Long Ago
Backstory: I preordered the 16GB white wi-fi only new iPad, and it arrived last friday at 11am, and it was PERFECT! Screen was amazing, no dead pixels, and no yellow tint, and no backlight bleeding either! it was great!

UNTIL TONIGHT, I looked at my iPad after setting it down (in a case) on my table, and when examining it, there is a line that goes down the screen vertically, and left me wondering... WHAT THE HECK HAPPENED!!

I thought I was lucky to not have any of those problems but I guess I jinxed myself :( and now I am at a loss. I backed it up and set up a Genius Bar appointment tomorrow night, but really, what is going on?? I haven't been rough on it at all, and haven't taken it out of a book style case since I got it friday.

It's nothing you've done...Apple will sort it out.
 

Velin

macrumors 65816
Jul 23, 2008
1,490
933
Hearst Castle
SO, I figure I'd post since it all got resolved tonight.

Went to the apple store, explained my problem, they were like "yeah that shouldn't happen." We laughed about it, they went in the back, gave me a brand new iPad still sealed in box. Walked out a happy camper. :cool:
This is why I am happy to pay a premium to Apple and I shop at Apple stores. Other, lower quality shops, they'd give you the damn runaround, accuse you of damaging the item, etc. Only after you threaten them would they exchange the item
 

bluesy

macrumors member
Oct 16, 2008
32
1
This is why I am happy to pay a premium to Apple and I shop at Apple stores. Other, lower quality shops, they'd give you the damn runaround, accuse you of damaging the item, etc. Only after you threaten them would they exchange the item
That actually happens in many countries where Apple dont have their own stores, no matter if you go to the store or call Apple, they can be very unhelpfull.

I had an iPhone 3GS where the screen was devided in 3 colours, it took 3 times to a repair center before i was finally accepted for a replacement, and stores arent allowed to declare dead on arrival if they want to be compensated by Apple.

Wich we had a real Apple store with a genius bar :(