I've been an Apple customer since 2002. It might be a relatively short track record compared to some of you, but I have never had so many problems with an Apple product in the past. I just replaced my iPhone 3G at a local Apple store today. It had a defective plastic shell (a dent of some sort on the bottom in one of the screw holes). The one I brought back, while I didn't notice it earlier, has scratches here and there on the metal bezel and has the screenlight leak. I took it back about two hours later, and now they want me to schedule another appointment with the Genius Bar. The plan should be to make BETTER QUALITY products. I know it's a mass-produced market and they want to produce things in China to save costs, but a customer who spent 6 hours in line and $300 should not be forced to waste more time just to get a quality product, especially from a company like Apple. Either send a quality assurance representative to these factories or bring the production HERE to the U.S.! I'm sure people will be willing to pay a little bit more for products that meet their money. ##*#&)(*@#&!@(&!*^)$(!@*&$)@(*&#)(*)(%#&^!!!!!!