What to do about a keyboard??

[Julianne]

Hi all!

I have ordered a PB 17" from the European Apple Store and I specifically asked for the US keyboard. And they said ok np. I recieved it over a month ago and have been on the phone calling them, not them calling me they never return a call when I leave them a message on their voice mail!, tring to get a different keyboard arranged. I don't care how they do it. Whether they give me a fully US powerbook or just tell me to go to an Apple repair shop to get a new one placed in. They tell me it's impossible. But that can not be so! They are a world wide corp. and there is FedEx. Why can't they order one from the US ship it here and I go in to get it build in. Plus, all the pictures on their sites feature the US keyboard no where can you find a picture of this International English Keyboard!

What can I do to get them to follow through with what I was promised!?

What happens if you are a US person on holiday in Europe with your US PB and the keyboard breaks down? Are they going to replace it with a US keyboard or a stupid International English Keyboard? Doesn't AppleCare have to replace it with the keyboard you have?

Any help is greatly appreciated!

And yes there is a big difference in the keyboards the US one is great with the larger left shift and larger right enter, and I really want the one I was promised!

Julianne

 

[Giaguara]

Re: What to do about a keyboard??

Originally posted by Julianne
What happens if you are a US person on holiday in Europe with your US PB and the keyboard breaks down? Are they going to replace it with a US keyboard or a stupid International English Keyboard? Doesn't AppleCare have to replace it with the keyboard you have?

No, they don't have to. If they need to replace the keyboard, they will use the one of that country where it is fixed - or where it came to be fixed. That's specificly mentioned in the warranty documents.

So if you have a US keyboard, and your mac needs service in Japan, you may find it with Japanese keyboard. Or in Italy or anywhere in europe - you may find the local keyboard. But what is interesting - mostly they do no local repair in Europe, so if your mac gets broken in Italy, it probably is sent to be fixed in Netherlands.

I hope you'll get your US keyboard though.

 

[caveman_uk]

One thing about the UK English keyboard on ibooks at least is that it doesn't have a # on it if you're using the UK keymap. You get a £ instead. To get a # you need to change to the US keymap. It's quite annoying

 

[johnnyjibbs]

# = alt 3

 

[VAG]

Take a look on the attachment