What to do about a keyboard??

Hi all!

I have ordered a PB 17" from the European Apple Store and I specifically asked for the US keyboard. And they said ok np. I recieved it over a month ago and have been on the phone calling them, not them calling me they never return a call when I leave them a message on their voice mail!, tring to get a different keyboard arranged. I don't care how they do it. Whether they give me a fully US powerbook or just tell me to go to an Apple repair shop to get a new one placed in. They tell me it's impossible. But that can not be so! They are a world wide corp. and there is FedEx. Why can't they order one from the US ship it here and I go in to get it build in. Plus, all the pictures on their sites feature the US keyboard no where can you find a picture of this International English Keyboard!

What can I do to get them to follow through with what I was promised!?

What happens if you are a US person on holiday in Europe with your US PB and the keyboard breaks down? Are they going to replace it with a US keyboard or a stupid International English Keyboard? Doesn't AppleCare have to replace it with the keyboard you have?

Any help is greatly appreciated!

And yes there is a big difference in the keyboards the US one is great with the larger left shift and larger right enter, and I really want the one I was promised!

Julianne

 

Re: What to do about a keyboard??

No, they don't have to. If they need to replace the keyboard, they will use the one of that country where it is fixed - or where it came to be fixed. That's specificly mentioned in the warranty documents.

So if you have a US keyboard, and your mac needs service in Japan, you may find it with Japanese keyboard. Or in Italy or anywhere in europe - you may find the local keyboard. But what is interesting - mostly they do no local repair in Europe, so if your mac gets broken in Italy, it probably is sent to be fixed in Netherlands.

I hope you'll get your US keyboard though.

 

One thing about the UK English keyboard on ibooks at least is that it doesn't have a # on it if you're using the UK keymap. You get a £ instead. To get a # you need to change to the US keymap. It's quite annoying

 

# = alt 3

 

Take a look on the attachment