Hi all!
I have ordered a PB 17" from the European Apple Store and I specifically asked for the US keyboard. And they said ok np. I recieved it over a month ago and have been on the phone calling them, not them calling me they never return a call when I leave them a message on their voice mail!, tring to get a different keyboard arranged. I don't care how they do it. Whether they give me a fully US powerbook or just tell me to go to an Apple repair shop to get a new one placed in. They tell me it's impossible. But that can not be so! They are a world wide corp. and there is FedEx. Why can't they order one from the US ship it here and I go in to get it build in. Plus, all the pictures on their sites feature the US keyboard no where can you find a picture of this International English Keyboard!
What can I do to get them to follow through with what I was promised!?
What happens if you are a US person on holiday in Europe with your US PB and the keyboard breaks down? Are they going to replace it with a US keyboard or a stupid International English Keyboard? Doesn't AppleCare have to replace it with the keyboard you have?
Any help is greatly appreciated!
And yes there is a big difference in the keyboards the US one is great with the larger left shift and larger right enter, and I really want the one I was promised!
Julianne
I have ordered a PB 17" from the European Apple Store and I specifically asked for the US keyboard. And they said ok np. I recieved it over a month ago and have been on the phone calling them, not them calling me they never return a call when I leave them a message on their voice mail!, tring to get a different keyboard arranged. I don't care how they do it. Whether they give me a fully US powerbook or just tell me to go to an Apple repair shop to get a new one placed in. They tell me it's impossible. But that can not be so! They are a world wide corp. and there is FedEx. Why can't they order one from the US ship it here and I go in to get it build in. Plus, all the pictures on their sites feature the US keyboard no where can you find a picture of this International English Keyboard!
What can I do to get them to follow through with what I was promised!?
What happens if you are a US person on holiday in Europe with your US PB and the keyboard breaks down? Are they going to replace it with a US keyboard or a stupid International English Keyboard? Doesn't AppleCare have to replace it with the keyboard you have?
Any help is greatly appreciated!
And yes there is a big difference in the keyboards the US one is great with the larger left shift and larger right enter, and I really want the one I was promised!
Julianne