What to do if the second row of my touch screen is dead?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by jordanshoes, Nov 5, 2008.

  1. jordanshoes macrumors newbie

    Joined:
    Aug 7, 2007
    #1
    A while ago the part of the screen that is the second row of apps on my touch screen went dead. I was able to move all the icons to the top row and on 4 different pages but it is still a hassle. The dead touch screen also makes it so i can not enter in numbers since I cant hit the 4,5,6 buttons. I also cant call anyone by going to my contacts and hitting call. I have to go to the contact and either add them as a favorite or open a text message with them and hit call from the text message screen. I have learned how to get around it but it is a pain.

    Point is I was wondering if there is somewhere I can send it to get it fixed or if I just have to get a new phone? I have the original iphone by the way.
     
  2. ptsube macrumors 6502

    Joined:
    Oct 12, 2008
    #2
    Apple store, Apple.com.
     
  3. 11800506 macrumors 65816

    11800506

    Joined:
    Oct 31, 2007
    Location:
    Washington D.C. Area
    #3
    If the damage to the touchscreen was a defect of the phone and wasn't caused by anything you did and the phone is still under warranty then I would schedule an appointment with a Genius and try to get your phone serviced/replaced. However the damage was caused by you then you are pretty much out of luck, short of buying parts and trying to do a DIY repair.
     
  4. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #4
    If you didn't do anything to damage the phone, I'd say definitely take it back and get it replaced.
     
  5. Dr. Cabrera macrumors 65816

    Joined:
    Aug 25, 2008
    Location:
    Los Angeles
  6. jordanshoes thread starter macrumors newbie

    Joined:
    Aug 7, 2007
    #6
    It has been dropped quite a few times...so basically I just have to get a new phone is what it sounds like everyone is saying
     
  7. Dr. Cabrera macrumors 65816

    Joined:
    Aug 25, 2008
    Location:
    Los Angeles
    #7
    yup sounds like you got your answer, there really is no other way around it

    let us know how it goes,
     
  8. NepSag2356 macrumors newbie

    Joined:
    Nov 10, 2008
    #8
    I just had this problem, thought it would be a screen replacement (I'm not an Apple customer), was a "board" issue and needed a replacement.
     

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