What to do if your iCloud Photo Library is stuck at "Preparing Library"

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Brammy, May 9, 2015.

  1. Brammy macrumors 65816

    Sep 17, 2008
    Since the iCloud beta, my iOS devices refused to upload to the server. After the web version went live, I was forever stuck at "Preparing Library." (about 2 months) After working with Apple support, this is what happened.

    1: Create a test iCloud account.
    2: Sign out of iCloud on your iOS device, sign into the new account
    3: Check and see if your photos upload and the web site displays them.
    4: Contact Apple support
    5: You'll quickly get escalated to the next level. Most likely, they will ask you to reset your iPhone. If steps 1-3 worked for you, tell them what you did.
    6: What ended up solving the problem for me was having Apple Engineering reboot my iCloud photo Library.

    Hopefully, if you are having the same problems as I did, this will help you get through Apple support quickly.
  2. Abazigal macrumors G3


    Jul 18, 2011
    Had this issue a few times. A reboot did the trick every time. :)

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