what to do when dropping iPhone off for screen replacement?

[jk73]

Sorry if this is in the wrong thread.

I accidentally dropped my iPhone 6 and the screen cracked. The touch screen still works but the screen itself needs to be replaced.

I have a Genius Bar appointment today. I'm not crazy about letting someone handle my iPhone for an hour with all of my accounts, passwords, etc., on there, but I know they need a functional phone for testing purposes, etc.

What should I do? Backup and restore the phone? Simply click the "delete all personal info." option in Settings and then restore from backup when I get home? Other?

Thanks very much.

 

[Samuelsan2001]

Yeah I'd back it up then wipe it and restore when you get home.

 

[brohan711]

After working at the genius bar for two years, never have any of my coworkers nor i ever done more than swipe to unlock and tap a number or two to make sure the touch screen works.

I understand the apprehension. But you've probably seen how busy the store is. We don't have time to diddle around with your phone.

 

[kohlson]

There is some possibility they will swap yours out for a different unit. So best to back it up through iTunes on your Mac (or PC). Takes only a few minutes. Wiping the phone can be done at the store (and they can help guide you in this if you need help). Then you can restore from this backup if needed. Quick and easy.

 

[richwoodrocket]

You'll be fine. If you have a password on it, they cant do much to it.

 

[jk73]

Thanks for the feedback. I ended up wiping it, both out of an abundance of caution and because I thought there was a chance I might end up having the phone swapped, etc. As it turns out, they were able to replace the screen and I'm already back up and running.

It was a $117 lesson, but all in all, not the end of the world. Thanks again.

 

[ppenn]

You'll be fine. If you have a password on it, they cant do much to it.

Actually no...the password HAS to be disabled in order for the screen calibration machine to work.

With that being said, if you're that worried then just erase all the data but as a previous comment stated, the chance of anything happening are slim to none. I worked as a genius for 4 years. Apples policies are super strict, not many people are dumb enough to risk that chance, plus as he said, they don't have time or the privacy to go through your stuff.

 

[richwoodrocket]

Actually no...the password HAS to be disabled in order for the screen calibration machine to work.

With that being said, if you're that worried then just erase all the data but as a previous comment stated, the chance of anything happening are slim to none. I worked as a genius for 4 years. Apples policies are super strict, not many people are dumb enough to risk that chance, plus as he said, they don't have time or the privacy to go through your stuff.

I had my screen replaced on my iphone at the Apple Store and they didn't need my passcode turned off.