what to do when dropping iPhone off for screen replacement?

Discussion in 'Buying Tips and Advice' started by jk73, Jan 7, 2016.

  1. jk73 macrumors 6502

    Joined:
    Jul 19, 2012
    #1
    Sorry if this is in the wrong thread.

    I accidentally dropped my iPhone 6 and the screen cracked. The touch screen still works but the screen itself needs to be replaced.

    I have a Genius Bar appointment today. I'm not crazy about letting someone handle my iPhone for an hour with all of my accounts, passwords, etc., on there, but I know they need a functional phone for testing purposes, etc.

    What should I do? Backup and restore the phone? Simply click the "delete all personal info." option in Settings and then restore from backup when I get home? Other?

    Thanks very much.
     
  2. Samuelsan2001 macrumors 604

    Joined:
    Oct 24, 2013
    #2
    Yeah I'd back it up then wipe it and restore when you get home.
     
  3. brohan711 macrumors newbie

    Joined:
    Apr 10, 2012
    #3
    After working at the genius bar for two years, never have any of my coworkers nor i ever done more than swipe to unlock and tap a number or two to make sure the touch screen works.

    I understand the apprehension. But you've probably seen how busy the store is. We don't have time to diddle around with your phone.
     
  4. kohlson macrumors 6502a

    Joined:
    Apr 23, 2010
    #4
    There is some possibility they will swap yours out for a different unit. So best to back it up through iTunes on your Mac (or PC). Takes only a few minutes. Wiping the phone can be done at the store (and they can help guide you in this if you need help). Then you can restore from this backup if needed. Quick and easy.
     
  5. richwoodrocket macrumors 68020

    richwoodrocket

    Joined:
    Apr 7, 2014
    Location:
    Hamburg, NY
    #5
    You'll be fine. If you have a password on it, they cant do much to it.
     
  6. jk73 thread starter macrumors 6502

    Joined:
    Jul 19, 2012
    #6
    Thanks for the feedback. I ended up wiping it, both out of an abundance of caution and because I thought there was a chance I might end up having the phone swapped, etc. As it turns out, they were able to replace the screen and I'm already back up and running.

    It was a $117 lesson, but all in all, not the end of the world. Thanks again.
     
  7. ppenn macrumors regular

    ppenn

    Joined:
    Oct 22, 2013
    #7
    Actually no...the password HAS to be disabled in order for the screen calibration machine to work.

    With that being said, if you're that worried then just erase all the data but as a previous comment stated, the chance of anything happening are slim to none. I worked as a genius for 4 years. Apples policies are super strict, not many people are dumb enough to risk that chance, plus as he said, they don't have time or the privacy to go through your stuff.
     
  8. richwoodrocket macrumors 68020

    richwoodrocket

    Joined:
    Apr 7, 2014
    Location:
    Hamburg, NY
    #8
    I had my screen replaced on my iphone at the Apple Store and they didn't need my passcode turned off.
     

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