What to do when replacement imac is defected too?

Discussion in 'iMac' started by ansabakhan, Mar 18, 2010.

  1. ansabakhan macrumors 65816

    ansabakhan

    Joined:
    Mar 3, 2010
    #1
    it took me over an hour on phone talking to 4 different people and finally explaining to a apple manager that i have a defected screen and finally he send me a Advance replacement , now the 2nd imac i receiver last night says NO AIRPORT INSTALLED ...

    i need to replace this as well ... how should i do this ? should i just call the manager who did advance replacement for me ? i emailed him twice and left 3 messages too .. he didn't reply .... should i just call the 1-800 number and explain and go thur the whole thing again.. (i really don't want to waste another hour with them)

    please tell me , what you all did in a similar situation... also my 14 days starts from the time i received the replacement or from the day i received the initial mac which i am holding to until i receive a good working one. ?
     
  2. IndustrialSpace macrumors 6502a

    Joined:
    Dec 31, 2009
    Location:
    somewhere
    #2
    I'd return it for a refund and wait until the next refresh comes out. Should be late Summer. This first generation of iMacs are horrendous. Too many problems with the screens and other things. I'd expect this problem to have been solved by then. Hopefully!! Til then, you're most likley going to still receive a defective screen. Reports indicate that weeks 9,10 and 11 all contain yellow tinged screens. Even the refurbished models contain yellow blotches.
     
  3. archipellago macrumors 65816

    Joined:
    Aug 16, 2008
  4. ansabakhan thread starter macrumors 65816

    ansabakhan

    Joined:
    Mar 3, 2010
    #4
    some thing else ... as an no apple computer ?
     
  5. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #5
    I would give them another chance, you obviously want the iMac and you brought it for a reason.
     
  6. Mike Macintosh macrumors regular

    Mike Macintosh

    Joined:
    Sep 20, 2009
    Location:
    Washington State
    #6
    Ya give it another chance, you obviously bought the iMac for a reason, give it one more go and if its still defective thats 3 strikes Apple is out, get a refund and buy something else.
     
  7. WilliamG macrumors 604

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #7
    I'm go to the US Consulate and see if you can find out why it defected.
     
  8. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #8
    If the Airport doesn't appear to be installed or working I would just reformat the hard drive and start fresh first before I assume the computer is "DefecTIVE: It might be just a missing driver for the Airport.
     
  9. Mike Macintosh macrumors regular

    Mike Macintosh

    Joined:
    Sep 20, 2009
    Location:
    Washington State
    #9
    Good thinking, try a clean install of the OS and see if this could be the problem.
     

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