Return period policy from Best Buy website...
Return & Exchange Period
15 days for all eligible products <<<
30 days for eligible products for My Best Buy Elite members <<<
45 days for eligible products for My Best Buy Elite Plus members <<<
Best Buy reserves the right to deny any return or exchange.
Nonreturnable Items
Labor, delivery and/or completed Geek Squad® installation services
Some prepaid cards, digital subscriptions or services
Consumable items such as food, drinks and batteries
Ink/Toner cartridges that have had their factory sealed packaging opened
Items that are damaged or abused
Items that are missing accessories such as remote controls, cords and cables
Etched or otherwise personalized items
Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund
Downloadable digital content (such as games and movies)
Microphones, harmonicas and similar products
Marketplace items
Non-defective special orders
Return and exchange shipments from outside the country.
Marketplace Items
Marketplace items cannot be returned to Best Buy. They must be returned to the Marketplace Seller.
Returns in Store
Avoid shipping charges and receive a refund more quickly by returning your items to any Best Buy store within the United States.
Include all original packing materials, manuals and accessories <<<
Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification: <<<
US, Canadian or Mexican driver's license <<<
US state-issued ID
Canadian province-issued ID
Matricula Consular
US military-issued ID
Passport
US Laser Visa
US Permanent Resident Card
