What to do when returning MacBook

Discussion in 'MacBook Pro' started by rckraus, Oct 19, 2013.

  1. rckraus macrumors newbie

    Oct 19, 2013
    I purchased a MacBook Pro Retina at Best Buy about a month ago. Now that I discovered this forum (which is very helpful), I realize that Apple will be releasing an updated version very soon. I'm still within the return period at Best Buy.

    If I decide to buy the newer version and return my MBP, what do I need to do to get back to the original state? This is my very first Mac (why did I wait so long!) and have no idea what to do.

  2. rckraus thread starter macrumors newbie

    Oct 19, 2013
    Thanks very much for the helpful link. The process looks fairly easy - especially compared to a Windows PC.
  3. ABC5S Suspended


    Sep 10, 2013
    Return period policy from Best Buy website...

    Return & Exchange Period
    15 days for all eligible products <<<
    30 days for eligible products for My Best Buy™ Elite members <<<
    45 days for eligible products for My Best Buy™ Elite Plus members <<<
    Best Buy reserves the right to deny any return or exchange.

    Nonreturnable Items
    Labor, delivery and/or completed Geek Squad® installation services
    Some prepaid cards, digital subscriptions or services
    Consumable items such as food, drinks and batteries
    Ink/Toner cartridges that have had their factory sealed packaging opened
    Items that are damaged or abused
    Items that are missing accessories such as remote controls, cords and cables
    Etched or otherwise personalized items
    Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund
    Downloadable digital content (such as games and movies)
    Microphones, harmonicas and similar products
    Marketplace items
    Non-defective special orders
    Return and exchange shipments from outside the country.
    Marketplace Items
    Marketplace items cannot be returned to Best Buy. They must be returned to the Marketplace Seller.

    Returns in Store
    Avoid shipping charges and receive a refund more quickly by returning your items to any Best Buy store within the United States.

    Include all original packing materials, manuals and accessories <<<
    Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification: <<<
    US, Canadian or Mexican driver's license <<<
    US state-issued ID
    Canadian province-issued ID
    Matricula Consular
    US military-issued ID
    US Laser Visa
    US Permanent Resident Card

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