What was your process on replacing your Iphone

Discussion in 'iPhone' started by eclipse01, Feb 18, 2015.

  1. eclipse01 macrumors 68020

    eclipse01

    Joined:
    May 16, 2011
    Location:
    Eau Claire, WI
    #1
    I'm sure not everyone has an apple store nearby to swap out an "in warranty" phone.

    So i'm curious.

    Do they send you a new one, and you send yours back when the new arrives?

    Do you send yours in, then they ship you a new one? (if yes how many weeks does this take, or days?)
     
  2. Itsedstech macrumors 6502a

    Joined:
    Jul 24, 2011
    Location:
    ohio
    #2
    I go the express replacement route. pay $29. get the phone off contract price placed as a hold on your credit/debit card, they ship you a refurb. usually takes 2 days, then you send yours back.
     
  3. AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #3
    Agreed, I do this everytime now. I will do anything in my power to avoid the Apple store as most employees are clueless and the store is extremely crowded.

    Ive been able to get the 29$ fee waived the 3 times Ive done this.
     
  4. heyyitssusan macrumors 65816

    Joined:
    Feb 9, 2014
    #4
    Do you still have to pay the $79 if you mailed it in?
     
  5. eclipse01 thread starter macrumors 68020

    eclipse01

    Joined:
    May 16, 2011
    Location:
    Eau Claire, WI
    #5
    what do you mean "get the phone off contract price, placed as on hold...."
     
  6. TWO2SEVEN macrumors 68040

    TWO2SEVEN

    Joined:
    Jun 27, 2010
    Location:
    Plano, TX
    #6
    They put a hold (not a charge) on your card for the full price of the phone just in case you don't send yours back.
     
  7. Jeff R macrumors 6502

    Jeff R

    Joined:
    Jan 28, 2014
    #7
    The OP is asking about warranty. I believe the $79 you're referring to is for Apple Care?
     
  8. eclipse01 thread starter macrumors 68020

    eclipse01

    Joined:
    May 16, 2011
    Location:
    Eau Claire, WI
    #8
    Thanks I get it now
     
  9. Royksöpp macrumors 6502

    Royksöpp

    Joined:
    Nov 4, 2013
    #9
    You can only opt for an express replacement within the first year of owning your phone unless you purchase Applecare. If you're replacing your phone due to accidental damage they will charge $79 for an express replacment, but that's only if you purchased Applecare. Without Applecare an express replacement on a defective unit will be $29. With Applecare it will be free. And with all these options a hold for the full retail price will be placed on your credit card until the defective or damaged phone is returned.
     

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