What would Apple do, if you return iPhone in "locked" conditions?

Discussion in 'iOS 12' started by blackbirdz, Nov 7, 2018.

  1. blackbirdz macrumors member

    Joined:
    Apr 2, 2012
    #1
    Ok, it says iOS is super secure and even Apple does not have a backdoor to bypass the security. Let say, you buy a new iPhone. When you return it, you locked the phone with your own security code that is hard to guess. My friend returned his phone and during the return process online, there seems to be no instructions that the phone must be in non-lock conditions to receive credit refund. If Apple claims is true, then the phone is now a brick to Apple. Let me know your thought.
     
  2. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #2
    Security code (as in passcode) gets removed if the phone is wiped, which is what Apple would do essentially.
     
  3. AppleB macrumors 6502a

    AppleB

    Joined:
    Oct 18, 2011
    #3
    Apple has Terms and Conditions concerning sales and returns.

    In the US

    “Apple provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange.”

    So there are instructions to return a iPhone and the terms to returning it.
    So whatever security the user implements they better document a code or they maybe Screwed.
     
  4. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #4
    Last year I bought a 64GB iPhone 8 and decided to get the 256 instead. When I brought back the 64, Apple checked to be sure the phone was wiped/unlocked before they processed the return.
     
  5. 960design macrumors 68030

    Joined:
    Apr 17, 2012
    Location:
    Destin, FL
    #5
    Happens all the time. We use a console program to wipe the device. We do not have access to your data or anything on the phone, the iOS even gets reinstalled to ensure you haven't done anything... odd.

    The only hiccup would be a device that is returned with Activation Lock enabled. If this happens we verify the owner, then remove the activation lock.
     
  6. Complex757 macrumors 6502

    Complex757

    Joined:
    Sep 10, 2016
    #6
    I had this happen when I just sent back my X

    They returned my phone. This was after I contact customer service about it to check on it, because I hadn't heard anything. So luckily this was before I was scheduled to return my phone. So I got my phone back via UPS with a threatening letter about how I didn't satisfy the contract and they were going to charge me the remaining amount. It had a return label with the box, so I removed the lock and returned it by the date. Thankfully I had mailed my phone back the weekend I received my Max or them not notifying me of the lock would have caused a problem. I had to contact them again to make sure they received it, even though they say they're going to e-mail or text you.
     
  7. nox5 macrumors 6502

    Joined:
    Oct 16, 2013
    #7
    l bought iphone on craigslist with activation lock I didn’t know about. Still under warranty. It also has power button issue. At the store they said they can’t replace it at first but they did. Sometimes you get lucky.
     
  8. GreyOS macrumors 68040

    GreyOS

    Joined:
    Apr 12, 2012
    #8
    Others have already said. But the passcode protects your data from being read, not your data from being wiped.
     

Share This Page

7 November 7, 2018