Put some regular checkouts and dedicated cashiers back in. If you just want to run in and pick something up, it should be quick and easy.
THIS
If I just go in to pick up an item I need, I don't want to feel like an idiot if I end up waiting for an assistant who's dealing with someone that needs a lot of help.
Regular checkout queues are quick, efficient and fair. Having to wait for some random assistant sucks.
Change the name "genius bar"
Put some regular checkouts and dedicated cashiers back in. If you just want to run in and pick something up, it should be quick and easy.
THIS
If I just go in to pick up an item I need, I don't want to feel like an idiot if I end up waiting for an assistant who's dealing with someone that needs a lot of help.
Regular checkout queues are quick, efficient and fair. Having to wait for some random assistant sucks.
Put some regular checkouts and dedicated cashiers back in. If you just want to run in and pick something up, it should be quick and easy.
all stores still have at least two traditional checkout terminals
They don't though. My local store often has noone on a traditional checkout terminal.
Or make them all live up that name. They should all know a lot more about a Mac, than I do.
Stop allowing parents to use it as a babysitting service while they shop at other stores in the mall.
Make Apple stores in New Zealand.
Make the service way better, it always takes me 10 minutes to find someone when i want to buy something