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Discussion in 'Community Discussion' started by YOLANDAVEGA, Oct 22, 2011.
I've always wondered if and how the Apple Store could be better. Any suggestions/thoughts?
The retail stores? The online store?
Do you have any thoughts? Or is this market research?
kick out all the Facebook users who use the store as their personal hangout
Stop handing me off to other people for different services. If someone is helping me I would prefer to complete the transaction with one person, not have to wait for someone to come over to swipe my credit card.
Put some regular checkouts and dedicated cashiers back in. If you just want to run in and pick something up, it should be quick and easy.
Have them come to my house when I need them. I hate that drive to the store.
Change the name "genius bar"
If I just go in to pick up an item I need, I don't want to feel like an idiot if I end up waiting for an assistant who's dealing with someone that needs a lot of help.
Regular checkout queues are quick, efficient and fair. Having to wait for some random assistant sucks.
The idea is that each Specialist is a checkout point (yes, they can all tender cash if necessary), and that all stores still have at least two traditional checkout terminals. Essentially the wait times are less because there are more available points of checkout while still having dedicated checkouts. Just imagine your local Apple Store if they were to take out product to make more space for registers and queuing.
Have a "genius" available for walk in visitors who need help with something. To be turned away because you are fully booked is ****** customer service, especially if your customer is new to Apple and has no idea that prior booking is a must.
get rid of the name genus bar
get rid of the need to make appointments.
Or make them all live up that name. They should all know a lot more about a Mac, than I do.
This. It wouldn't hurt to have a least one traditional checkout station. If you just want to grab something of the shelf it would be nice to pick it up and go to the register and be done with it.
Stop allowing parents to use it as a babysitting service while they shop at other stores in the mall.
Make Apple stores in New Zealand.
Make the service way better, it always takes me 10 minutes to find someone when i want to buy something
Yes, agreed. Each time I go in there, the sense of people getting annoyed because they can't just get someone to help them is palpable. I think it's kind of ridiculous that you have to walk around, to find someone free to help you check out. It'd be one thing if they weren't constantly busy, but the store around here is ALWAYS busy.
They don't though. My local store often has noone on a traditional checkout terminal.
Same here. They removed them all and added a personal setup table. Being one of the smaller mall stores, it is almost impossible to move throughout the store. It's constantly busy all day every day and getting someone to help me ring something up takes forever.
I guess it's a good thing the stores are busy, but it needs to be easier to check out for those who don't need help and know what they want.
If I want to buy something I grab it and then hit one of the iPads and request and associate to meet me. They come ring me up and I leave. Most of the other requests I understand but they're not desirable from Apple's perspective. They WANT it to be a hangout for pre-teens to early 20s kids. They WANT it to be busy. They WANT there to be a little wait. If there are more associates than customers in the store, they're over staffed and its costing them unnecessarily. As a shareholder, I don't want that.
I agree. Yet this is Apple, a company where arrogance is baked into the culture. They are full of themselves.
The question is, how long will it be before this begins to fade. Tim Cook is a highly intelligent, well balanced man of exemplary integrity. He doesn't believe in being pretentious.
I do not like your avatar. Nope not at all
took the words right of my mouththat or get right of the high prices at magnum mac.
I guess waiving 50's over your head and going "yoo-hoo" doesn't work??
Sent from my Galaxy S II
Hand out complementary deodorant for all people entering the store, I won't even go into the Toronto Eaton Center apple store because it smells like terrible BO. India and the middle east really need to work on their hygiene.