What would you change about the Apple Store?

Discussion in 'Community Discussion' started by YOLANDAVEGA, Oct 22, 2011.

  1. YOLANDAVEGA macrumors newbie

    Joined:
    Oct 22, 2011
    #1
    I've always wondered if and how the Apple Store could be better. Any suggestions/thoughts?
     
  2. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
    #2
    The retail stores? The online store?
    Do you have any thoughts? Or is this market research?
     
  3. Apple OC macrumors 68040

    Apple OC

    Joined:
    Oct 14, 2010
    Location:
    Hogtown
    #3
    kick out all the Facebook users who use the store as their personal hangout :apple:
     
  4. bruinsrme macrumors 601

    bruinsrme

    Joined:
    Oct 26, 2008
    #4
    Stop handing me off to other people for different services. If someone is helping me I would prefer to complete the transaction with one person, not have to wait for someone to come over to swipe my credit card.
     
  5. Demosthenes X macrumors 68000

    Demosthenes X

    Joined:
    Oct 21, 2008
    #5
    Put some regular checkouts and dedicated cashiers back in. If you just want to run in and pick something up, it should be quick and easy.
     
  6. Shrink macrumors G3

    Shrink

    Joined:
    Feb 26, 2011
    Location:
    New England, USA
    #6
    Have them come to my house when I need them. I hate that drive to the store. :rolleyes:
     
  7. ozaz macrumors 65816

    Joined:
    Feb 27, 2011
    Location:
    UK
  8. firestarter macrumors 603

    firestarter

    Joined:
    Dec 31, 2002
    Location:
    Green and pleasant land
    #8
    THIS

    If I just go in to pick up an item I need, I don't want to feel like an idiot if I end up waiting for an assistant who's dealing with someone that needs a lot of help.

    Regular checkout queues are quick, efficient and fair. Having to wait for some random assistant sucks.
     
  9. Hummer macrumors 65816

    Hummer

    Joined:
    Feb 3, 2006
    Location:
    Queens, New York NY-5
    #9
    The idea is that each Specialist is a checkout point (yes, they can all tender cash if necessary), and that all stores still have at least two traditional checkout terminals. Essentially the wait times are less because there are more available points of checkout while still having dedicated checkouts. Just imagine your local Apple Store if they were to take out product to make more space for registers and queuing.
     
  10. Tsuchiya macrumors 68020

    Tsuchiya

    Joined:
    Jun 7, 2008
    #10
    Have a "genius" available for walk in visitors who need help with something. To be turned away because you are fully booked is ****** customer service, especially if your customer is new to Apple and has no idea that prior booking is a must.
     
  11. wrinkster22 macrumors 68030

    wrinkster22

    Joined:
    Jun 11, 2011
    Location:
    Toronto
    #11
    get rid of the name genus bar
    get rid of the need to make appointments.
     
  12. stroked Suspended

    stroked

    Joined:
    May 3, 2010
    #12
    Or make them all live up that name. They should all know a lot more about a Mac, than I do.
     
  13. AppleScruff1 macrumors G3

    AppleScruff1

    Joined:
    Feb 10, 2011
    #13
    This. It wouldn't hurt to have a least one traditional checkout station. If you just want to grab something of the shelf it would be nice to pick it up and go to the register and be done with it.
     
  14. yg17 macrumors G5

    yg17

    Joined:
    Aug 1, 2004
    Location:
    St. Louis, MO
    #14
    Stop allowing parents to use it as a babysitting service while they shop at other stores in the mall.
     
  15. mrsir2009 macrumors 604

    mrsir2009

    Joined:
    Sep 17, 2009
    Location:
    Melbourne, Australia
  16. Leet Apple macrumors 6502a

    Leet Apple

    Joined:
    Nov 10, 2009
    Location:
    Canada
    #16
    Make the service way better, it always takes me 10 minutes to find someone when i want to buy something
     
  17. MattG macrumors 68040

    MattG

    Joined:
    May 27, 2003
    Location:
    Fletcher, NC
    #17
    Yes, agreed. Each time I go in there, the sense of people getting annoyed because they can't just get someone to help them is palpable. I think it's kind of ridiculous that you have to walk around, to find someone free to help you check out. It'd be one thing if they weren't constantly busy, but the store around here is ALWAYS busy.
     
  18. firestarter macrumors 603

    firestarter

    Joined:
    Dec 31, 2002
    Location:
    Green and pleasant land
    #18
    They don't though. My local store often has noone on a traditional checkout terminal.
     
  19. bjett92 macrumors 6502a

    Joined:
    Oct 22, 2007
    Location:
    Indy, IN
    #19
    Same here. They removed them all and added a personal setup table. Being one of the smaller mall stores, it is almost impossible to move throughout the store. It's constantly busy all day every day and getting someone to help me ring something up takes forever.

    I guess it's a good thing the stores are busy, but it needs to be easier to check out for those who don't need help and know what they want.
     
  20. imahawki macrumors 6502a

    Joined:
    Apr 26, 2011
    #20
    If I want to buy something I grab it and then hit one of the iPads and request and associate to meet me. They come ring me up and I leave. Most of the other requests I understand but they're not desirable from Apple's perspective. They WANT it to be a hangout for pre-teens to early 20s kids. They WANT it to be busy. They WANT there to be a little wait. If there are more associates than customers in the store, they're over staffed and its costing them unnecessarily. As a shareholder, I don't want that.
     
  21. vitzr macrumors 68030

    vitzr

    Joined:
    Jul 28, 2011
    Location:
    California
    #21
    I agree. Yet this is Apple, a company where arrogance is baked into the culture. They are full of themselves.

    The question is, how long will it be before this begins to fade. Tim Cook is a highly intelligent, well balanced man of exemplary integrity. He doesn't believe in being pretentious.
     
  22. macbook pro i5 macrumors 65816

    macbook pro i5

    Joined:
    May 13, 2011
    Location:
    New Zealand
    #22
    I do not like your avatar. Nope not at all;)

    ----------

    took the words right of my mouth:Dthat or get right of the high prices at magnum mac.
     
  23. iJohnHenry macrumors P6

    iJohnHenry

    Joined:
    Mar 22, 2008
    Location:
    On tenterhooks
    #23
    I guess waiving 50's over your head and going "yoo-hoo" doesn't work??
     
  24. shenfrey macrumors 68000

    Joined:
    May 23, 2010
  25. Zombie Acorn macrumors 65816

    Zombie Acorn

    Joined:
    Feb 2, 2009
    Location:
    Toronto, Ontario
    #25
    Hand out complementary deodorant for all people entering the store, I won't even go into the Toronto Eaton Center apple store because it smells like terrible BO. India and the middle east really need to work on their hygiene.
     

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