Listen to this. So I emailed my rep last night so she would get the message this morning that I wanted the 2.3ghz processor upgrade instead of the RAM. She calls me today and states that offer is no longer on the table. What?? Why?? The order hasn't even been placed. She wouldn't give me a reason so I asked to speak with a senior advisor. Mind you, they offered those options to me; I didn't outright ask for them. So the senior advisor tells me that my rep made the mistake of offering me the processor and was not authorized to do so. This is the same rep who placed my first order wrong which led to me receiving the wrong laptop. Anyways, the senior advisor stated that they were willing to give me a $300 upgrade of anything and I already wanted the hi-res glossy screen so I had $200 left to spend. Ultimately, I decided to just pay $50 for the upgraded processor because the upgrade is normally $250, and $100 for the 128gb SSD. Still not bad coming from a 2009 Unibody that couldn't be repaired and only coming out of pocket $150.
The thing that surprised me is that even though Apple made the mistake of initially offering me the upgraded 2.3ghz processor for free along side the hi-res screen, they wouldn't honor it. The senior advisor kept stating that is not Apples normal protocol, but he was retracting the offer to me. I didn't understand why, but I couldn't argue because I was getting $300 in upgrades anyways. I just hope my CTO doesn't have any issues such as dead pixels and such when it arrives.
