Video Rant: http://www.youtube.com/watch?v=7ObOwqHtPWE I cannot believe how bad the macbooks i have had are! I love Apple but when you look online and see all the defects people have it really makes you realise that they are just another massive company out to make money... and that they seemingly will sacrifice customer satisfaction for it... this is my story so far... Right then, i got myself a Macbook Pro the other day and i got Final Cut Studio 2 to go with it... 15 inch 2.4 penryn. I spent over £2,000 ($4,000) that is a lot of money. I got the macbook pro home and within an hour it had developed the vertical striping issue with the backlights, so i did the usual trick seen on the internet of either shutting the lid or restarting... then i discovered that it would not play discs properly, it just randomly spat them out or didn't accept them. It even refused a final cut studio disc! So the next day i got on the train with someone to carry it for me as i have just had a hernia operation... we took it back to MCC the reseller in Chester (England) they swapped it straight away for a new one. I had this one for a day, and straight away it has a strange sound coming from the hard drive at random times or when the hard drive is busy, it is not really loud but it is loud enough to put me off at night when i am trying to do things. A couple of times it has made a much louder and unhealthy sound like a motor or something... definitely not normal. I was attempting to record a podcast, i connected my earphones and discovered that no matter what the audio jack always has a little bit of distortion that makes it impossible to check the podcast for genuine noise that has been recorded along with my voice. then discovered a dead pixel on the screen. a £1,300 computer with a dead pixel. Those are two brand new units with all those problems... just what i am aware of. Now i love apple and ironically i had been running a fan site and creating video tutorials etc, building that site up into a bigger thing was one of the reasons i wanted to get this mac in the first place! Unfortunately i can no longer have any confidence with a macbook as i will be constantly waiting for a problem to appear, so this week i am going to go and demand a full refund and i am going to contact Apple and the reseller head office to get some sort of compensation for the money that i have had to spend going back and to the nearest reseller, and especially the time taken up with installing things only to find the unit needs to be returned. Have you had any experience like this... how did they take it when you asked for a refund? Any advice?