What's going on with Intel iMac build quality?

Discussion in 'Buying Tips and Advice' started by Ken S, Mar 22, 2006.

  1. Ken S macrumors member

    Feb 1, 2006
    Anyone else here have to return or exchange their Intel iMac due to build quality issues?

    Believe it or not, I've had to return four iMacs so far. The first three had misaligned LCDs. Apple Support was helpful and responsive, diagnosed the problem and deemed that it would be faster to replace than repair.

    My recent fourth unit came very badly scratched out of the box. These were not your typical fine hairline scratches that can only be seen with a bright light at an angle -- those I can live with. They were clear lines running across various sections of the case. Needless to say that one went back too.

    While I completely understand that these are mass produced consumer products, I've become a little worried about the overall build quality of the iMac. I still have every intention of buying one but wanted to know if what I'm experiencing is (hopefully) an anomaly. I'm also considering buying from the Retail Store directly just so I don't have to deal with FedEx anymore.
  2. Electro Funk macrumors 65816

    Electro Funk

    Dec 8, 2005
    The Opium Garden
    I am perfectly happy with the 20" iMac 2ghz w/ 2g Ram...

    No complaints whatsoever...
  3. Josh396 macrumors 65816


    Oct 16, 2004
    Peoria/Chicago, IL
    I agree. Mine is in perfect shape but I've been hearing a lot of problems from people receiving new Intel iMacs. The only good thing so far is I've heard Apple's been very good about taking back the machines and sending out new ones. Sorry to hear about your troubles and hopefully you're next one will be perfect.
  4. York-Diuck macrumors member


    Nov 30, 2005
    We all know what that means...lots and lots of refurbs comming to the apple online store:rolleyes:
  5. mac000 macrumors 6502a

    Sep 6, 2005
    I had to return 2, both had pixel problems. The third one i got is being repaired. its getting a new hard drive, the original hard drive was ridiculously loud. awesome, very awesome, not.
  6. progx macrumors regular


    Oct 3, 2003
    i'm sure it could happen to any computer, even a PowerPC Mac, but i'm not surprised. now that Apple can make cheapies, they're gonna do it. make room for more iPods. haha.

    that's what happens with mass market parts, some aren't the best.

    not to sound rude, but i hope you get one that works! i mean, a fifth time has to be good for something right?
  7. Ken S thread starter macrumors member

    Feb 1, 2006
    Thanks for the words of encouragement. I'm sure there's got to be near-flawless iMacs out there, but it sounds like others have had problems too. It's just surprising to get so many bad ones in a row.

    Well, who knows, the 5th time might be a charm!

    Out of curiosity, which week were your iMacs built in? If you look at your serial number, the fourth and fifth digits signify the week it was manufactured. For example, S/N W8606.... means (W8=China, 6=year 2006, 06=week 06 or sometime in Feb). I had two from week 06, one from 08 and another from 09. Just wondering if there were just some "bad" batches out there.

    I sure hope someone at Apple is tracking the return/exchange units and getting the word to manufacturing.
  8. TheMasin9 macrumors 6502a


    Dec 22, 2004
    Huber Heights, OH
    rev a

    this will happen with rev a products, usually by rev b/c they will have all bugs worked out.
  9. mf2k macrumors member


    Sep 8, 2005
    San Francisco
    I got my imac and its perfect =) I guess im a lucky one.
  10. brikeh macrumors 6502a


    Jan 24, 2006
    Rev a. Buzzing, Hissing..scratches. Lcd issues. Poor wireless. What the hell happened to quality control? Im never buying Rev a products from apple. :mad:
  11. Ryan T. macrumors 6502a

    Ryan T.

    Jun 13, 2005
    Rochester, NY
    Of course you do realize that the Intel chips are actually more expensive than the PPC, right? (a LOT more expensive than the G4s, marginally more than the G5)

    So it's not exactly like they can make "cheapies". They're putting Intels best chip in there, not some Celeron D.
  12. Ken S thread starter macrumors member

    Feb 1, 2006
    While I understand that these are still rev A and they are bound to have some issues, don't they share some common parts and assembly processes with the rev C PPC iMacs? Did the rev C PPC iMac have the same build quality issues?

    I wonder if Apple had to try and make up for the lost margin of going to the more expensive Intel Core Duo chips by increasing the yeild by trading off some quality on the Intel iMacs.

    I'd like to wait for a rev B Intel iMac, but that's probably quite some time off in the future.
  13. thestaton macrumors 6502

    Jan 19, 2006
    wow, I had no idea. I belive I got one of the first when they came out and mine is just a thing of beauty. good luck on the 5th!

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