What’s on your mind?

[KaliYoni]

The hotel company I booked for Minneapolis in February just canceled my reservation, due to "licensing issues with Marriott." UNBELIEVABLE. Absolutely unbelievable. What the hell. That's all I can say. Hope I can get a refund but I booked through Expedia so I'm rolling the dice on that. Flights are non-refundable because I booked in Economy so this trip may just be a complete loss and I will be out the total cost of the trip. I hope that doesn't happen but it's not out of the question. I have insurance on the trip but I kind of doubt this would be a covered thing.

If this is the reason why your reservation was cancelled, it looks like Sonder might have ceased its operations plus Marriott was only licensing access to its reservation system to Sonder, not providing rooms. So if Sonder has gone out of business, neither Marriott nor Expedia had a direct role in the cancellation. That doesn’t make what happened to you feel any better or excusable, I know, but it could play a role in any travel insurance claims or refund requests you make.
:-(

Marriott terminates licensing agreement with lodging rentals company Sonder

Hotel operator Marriott International on Sunday said its licensing agreement with lodging rentals company Sonder has been terminated due to a default from Sonder.

www.reuters.com

 

[rm5]

If this is the reason why your reservation was cancelled, it looks like Sonder might have ceased its operations plus Marriott was only licensing access to its reservation system to Sonder, not providing rooms. So if Sonder has gone out of business, neither Marriott nor Expedia had a direct role in the cancellation. That doesn’t make what happened to you feel any better or excusable, I know, but it could play a role in any travel insurance claims or refund requests you make.
:-(

Marriott terminates licensing agreement with lodging rentals company Sonder

Hotel operator Marriott International on Sunday said its licensing agreement with lodging rentals company Sonder has been terminated due to a default from Sonder.

www.reuters.com

Yes, this is exactly what happened. It looked like a nice property, too, so it's really a shame. I just called Expedia and I read the email I had received word-for-word. Then the representative tried to call Sonder and couldn't. He said he put in some sort of request to the higher-ups and that I would be notified in 3-5 days about a refund. If I cannot get a refund, I may as well try to file a claim with the insurance, even if it doesn't go anywhere. This is all quite ridiculous, hope I can get it resolved to some degree.