This might be a silly question, but obviously you can't ask something like this on the actual Support Communities. But what's up with it? I feel like some of the users are too busy looking down on anyone who isn't "at their level" to actually help, or they rely too much on canned responses that miss the point of the OP's question or issue. Not to mention a ton of baiting in longer threads, with some users just going in there to argue with others. Have you had good experiences there? Do you even use that site for support?