whatsapp back up restore problem from icloud

Discussion in 'iOS Apps' started by iffi123, Aug 3, 2014.

  1. iffi123 macrumors newbie

    Aug 3, 2014
    first i made a backup of whatsapp chat history to icloud from whatsapp messenger then to verify it i went to icloud manage storage in iphone and i can see there was back up of whatsapp chat history size 40 mb so then i restored ios from itunes and install whatsapp again then when restore window came up in whatsapp, it said back up not found in icloud so i could not restore that back up, allthough i again went to icloud manage storage in phone, and there is still whatsapp back up.
    why whatsapp is not showing my backup from icloud ? wifi net is working fine.

    any help or suggestion to get back my back up would be highly appreciated. what should i do now ?

    Thanks million
  2. wannabelean macrumors 6502

    Mar 18, 2009
    hey man have the same problem. Did you figure out what to do? iCloud backups show whatsapp data.
  3. Spiritualized macrumors newbie

    Mar 10, 2014
    i definitely have the same issue. i have a back up of nearly 120 mb in iCloud drive but i'm not able to have them back. Strange thing is, it can be seen in the settings->iCloud but app doesn't achieve to get it back.

    any suggestions?
  4. Wowzera macrumors 6502a

    Oct 14, 2008
    Same thing is happening to me. If any of you finds a solution...
  5. whatssup macrumors newbie

    Oct 13, 2014
    Whatsapp not finding icloud backup

    Folks, having same problem here...big backup is showing on icloud, but Whatsapp is unable to find it when I tried to reinstall. Once it did find it, but then I had to delete Whatsapp again because reisntalling Whatsapp didnt help solve my app crashing problem.

    This next time when I tried to restore Whatsapp backup, it says it couldnt find it. Its there on icloud though. I am puzzled . Any help is appreciated.
  6. whatssup macrumors newbie

    Oct 13, 2014
    Got my backup restored!!

    Figured out why my backup was not being found by Whatsapp despite it being on icloud. I wasn't connected on WIFI. Once I connected to WIFI, Whatsapp was able to find my backup and restore it ! Hope it works for you as well.
  7. tok macrumors member


    Mar 8, 2012
    I am having the same issue! I tried by keeping the wifi on, but whatsapp can't find my backup even though i know it's there... What to do? :(
  8. dromiliy macrumors newbie

    Nov 10, 2014
    App started to crash suddenly and never really stay stable, but still receiving messages.
  9. veronica.m macrumors newbie

    Oct 26, 2014
    There are really lots of trouble (backup, crushing...) with whatsapp lately... Very upsetting. Has anyone have solution for this? Or maybe some info?
  10. whatssup macrumors newbie

    Oct 13, 2014
    With regards to the crashing...one weird thing that works for me is if I keep my iPhone battery level at or below 17% ....for the life of me I don't know why this happens, but Whatsapp works perfectly whenever battery is below 17% and always crashes when it's higher.

    Perhaps this may work for you...and who knows it may even help with finding the backup
  11. veronica.m macrumors newbie

    Oct 26, 2014
    Weird... Would never thought of that... Thx!!
  12. Jmausmuc macrumors 6502a


    Oct 13, 2014
    ?? Are you being serious?
    I hope this is a joke...
  13. WeatherMate macrumors member

    Mar 17, 2015
    san francisco, california
    Been facing the same issue and haven't been able to resolve it by any means!
  14. daint macrumors newbie

    Nov 4, 2009
    I have exactly the same problem and wondered if a solution had been found. My backup was taken mid-2014 and I've been trying to restore recently. I see the 40Mb used up on iCloud for WhatsApp but the application can't seem to find any data to restore.

    So far I've been putting it down to one of two problems.
    1. I'm now using a different phone number than when my backup was taken.
    2. WhatsApp is somehow different in the way that it backs up to mid-2014 - which I'm fairly certain is the case as I don't recall the ability to back up to Dropbox at that time.

    So wondered if anyone had found a solution or had any suggestions? There are voice clips of someone who has recently passed hence why I'm suddenly keen to retrieve them.


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13 August 3, 2014