Whatsapp corrupt backup recovery

Discussion in 'iPhone' started by Macindows, Oct 1, 2015.

  1. Macindows macrumors newbie

    Joined:
    Aug 13, 2006
    #1
    Bought a new iPhone 6s and restored from my old iPhone 6 backup via iCloud. Whatsapp was set to backup the chat history to the cloud on a daily basis.

    Now that the recovery is complete, all chats in Whatsapp have been recovered but the media is gone. It only shows blank placeholders instead of the images / videos.

    What can I do to fully recover all chats including media?
     
  2. AbSoluTc macrumors 68040

    AbSoluTc

    Joined:
    Sep 21, 2008
    #2
    Try here

    http://forums.macrumors.com/forums/ios-apps.133/
     
  3. cableguy84 macrumors 6502a

    cableguy84

    Joined:
    Sep 7, 2015
    Location:
    Essex
    #3
    try going onto whatsapp web?

    they may be on there
     
  4. Macindows thread starter macrumors newbie

    Joined:
    Aug 13, 2006
    #4
    Yes, they are! o_O So how come they don't appear on my phone? I already reinstalled the app but it still remains unchanged. Chat shows up but no media / only blank placeholders.

    What could that be about?
     

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