Whatsapp media blank after restore

Discussion in 'iOS Apps' started by cappo3, Oct 10, 2016.

  1. cappo3 macrumors member

    Joined:
    Dec 3, 2014
    #1
    Hi guys!
    I searched the forum already, could find other users having the same issue as I do, but no solution.

    I had to restore my iPhone 6 from iOS 8.1 to iOS 9.3.5.
    I have a Whatsapp backup with chats and media, it's on iCloud.
    It's the backup from the app itself, the one you can set to happen automatically every month/week/day.
    I restored this backup, since the app asked as soon as I opened it on the new iOS.
    All chats are here, the media was downloaded (2.4 GB) but is just white placeholders.
    I contacted Whatsapp's support, they sent me a useless standardised email with a link to the Backup and Restore FAQs and didn't answer to my detailed reply anymore.

    Do you maybe have a solution to this problem? I don't want to believe I'm the only one having it!

    Thanks a lot!
     
  2. cappo3 thread starter macrumors member

    Joined:
    Dec 3, 2014
    #2
    Damn, it looks like I really am the only one!
    Didn't this happen to anybody else?
    Did I maybe post my question in the wrong section?
     
  3. luisadastwin macrumors regular

    luisadastwin

    Joined:
    Oct 9, 2010
    Location:
    Antas - Porto - Portugal - Europe
    #3
    it happened to me but a little different: i backed-up iPhone in itunes through USB, erased everything from the phone and restored it right after that.

    media is all blank or with question marks... don't know what to do...
     
  4. luisadastwin macrumors regular

    luisadastwin

    Joined:
    Oct 9, 2010
    Location:
    Antas - Porto - Portugal - Europe

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