When can we cancel/edit Apple orders? (UPDATED: Now)

Discussion in 'iPhone' started by AppleFan91, Sep 12, 2015.

  1. AppleFan91 macrumors 65816

    AppleFan91

    Joined:
    Sep 11, 2012
    Location:
    Indy, US
    #1
    So I was having issues with the app at 3am and somehow I managed to order 3 of the same exact phones. I only need 1 obviously and I'd rather not have to return them back to Apple and take 2 phones that someone else could get on launch. Any word on when we might be able to cancel or edit our Apple.com orders?
     
  2. Mr.C macrumors 601

    Joined:
    Apr 3, 2011
    Location:
    London, UK.
    #2
    You don't have to wait for the option to appear on your online account. You can just call customer service give them the web order numbers of the ones you want to cancel.

    http://www.apple.com/contact/
     
  3. terraphantm macrumors 68040

    Joined:
    Jun 27, 2009
    Location:
    Pennsylvania
    #3
    I've heard we can do it after it gets to the "processing" stage. Not sure why they make us wait
     
  4. AppleFan91 thread starter macrumors 65816

    AppleFan91

    Joined:
    Sep 11, 2012
    Location:
    Indy, US
    #4
    Thank you. I was hoping to avoid calling them because those poor people are getting bombarded haha. Thanks!
     
  5. tottenj macrumors regular

    Joined:
    Oct 21, 2013
    Location:
    delete
    #5
    I was told the same but my order has entered the processing stage and the "edit" button isn't there. I don't need to cancel, need to change the shipping address.
     
  6. KingArthurVI macrumors regular

    KingArthurVI

    Joined:
    Dec 17, 2011
    Location:
    Minneapolis, MN
    #6
    Same here. I need to change the address preference to be "this is a business address" :(
     
  7. terraphantm macrumors 68040

    Joined:
    Jun 27, 2009
    Location:
    Pennsylvania
    #7
    I would just call them then. Worst they say is that they can't edit
     
  8. Rob198612 macrumors 6502

    Joined:
    Sep 15, 2014
  9. silverblack macrumors 68030

    silverblack

    Joined:
    Nov 27, 2007
    #9
    Give it a day or two. Your credit card won't be charged until it ships, which is at least a week away.
     
  10. terraphantm macrumors 68040

    Joined:
    Jun 27, 2009
    Location:
    Pennsylvania
    #10
    I couldn't get in through the chat. Kept saying I'm outside the US even though I'm not.

    The call took me 2 minutes
     
  11. tottenj, Sep 12, 2015
    Last edited: Sep 12, 2015

    tottenj macrumors regular

    Joined:
    Oct 21, 2013
    Location:
    delete
    #11
    I just changed my shipping address from my work to my home via chat. Still scheduled for a 9/25 delivery :D
     
  12. nalbagli macrumors 6502

    Joined:
    Sep 11, 2014
    #12
    I need some help where can I access the chat support? I Chatted with someone but he told me he was technical support and he couldn't help me! How can I do it?
     
  13. celly macrumors 6502

    Joined:
    Mar 14, 2012
    Location:
    Calgary
    #13
    I just phoned Apple sales and got a live human right away to cancel an extra order I had. Try and call them.
     
  14. silverblack macrumors 68030

    silverblack

    Joined:
    Nov 27, 2007
    #14
    I was now able to cancel my order online under my orders.
     
  15. skwood macrumors 6502a

    skwood

    Joined:
    Jul 8, 2013
    Location:
    Tonbridge, UK
    #15
    Confirmed in France too. Someone flipped the switch somewhere.
     
  16. bmms8 macrumors 68020

    Joined:
    Dec 19, 2007
    #16
    Canceled my two web orders, thanks for the heads up
     
  17. fieldsphotos macrumors 6502

    Joined:
    Aug 15, 2013
    #17
    Awesome. Glad I saw this thread. They have flipped the switch and I was able to cancel my shipping order so I could keep the pickup in store order I made after figuring out that was an option
     
  18. celly macrumors 6502

    Joined:
    Mar 14, 2012
    Location:
    Calgary
    #18
    I am now able to cancel orders in Canada as well.
     
  19. LLL1424 Contributor

    LLL1424

    Joined:
    Oct 24, 2005
    Location:
    Washington, D.C.
    #19
    Call Apple. I got my billing information and shipping information changed with no problems. :)
     

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