When does the 14 day exchange period begin?

Discussion in 'MacBook Pro' started by EricVT, Mar 16, 2008.

  1. EricVT macrumors member

    Joined:
    Feb 19, 2008
    #1
    Does it begin when the order is placed, when the product ships, or when it is in my hands for the first time (delivery)?

    The last option seems the most logical considering the first two have plenty of things that are out of both mine and Apple's hands in regards to how long it would take for me to actually see my laptop for the first time and know if anything needs to be done, but logic and business are sometimes two different things.

    What is the correct answer here?
     
  2. Mindflux macrumors 68000

    Mindflux

    Joined:
    Oct 20, 2007
    Location:
    Austin
    #2
    I have heard it starts the day it ships, which is illogical if you ask me.. but that's how it seems to be.
     
  3. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #3
    It starts the day it's shipped. Why I think the 2-day shipping option is worth it.
     
  4. DocSmitty macrumors regular

    Joined:
    Jan 7, 2008
    Location:
    Lincoln, NE
    #4
    If you read the information on Apple Store website, it actually says when you receive delivery of the product.

    The customer service people may try to argue otherwise but it is clearly stated in the return / refund information (first sentence) on the Apple Store website.
     
  5. orpheus1120 macrumors 65816

    orpheus1120

    Joined:
    Jan 23, 2008
    Location:
    Malaysia
    #5
    Good eye.

    Thanks for pointing out. :)
     

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