When does the 14 day return policy start when buying off apple store

AndrewR23

macrumors 68040
Original poster
Jun 24, 2010
3,912
1,199
When the phone is delivered or shipped? I waited on hold for like 40 minutes before hanging up. Thanks.

Bought iPhone
 

stryderlis

macrumors newbie
Nov 14, 2011
29
0
It better be when it is delivered because i'm looking to trade my 16gig for a 64gig but no one has it in stock. Regardless, that only gives me a little over 1 week to do the exchange. Hopefully some stores around me have it in stock soon.
 

ijen0311

macrumors 65816
Jul 4, 2009
1,108
33
Just called, they said 14 days from receipt and that you CAN take it into the store for a return.
 

mofunk

macrumors 68020
Aug 26, 2009
2,415
159
Americas
I would think that if you ordered online at the Apple store there would be some give on the date. Because you would have lost several days on shipping. I think when I purchased my MBP online they gave me the date that I received it at my home.

Delivered.
 

ijen0311

macrumors 65816
Jul 4, 2009
1,108
33
Wait, really? If you ordered from Apple.com you can return it to any Apple retail store?
Yes, he said two options: they will send you a pre-paid FedEx label, or return to store. I clarified with him twice and he said it is not an issue as long as you are in the time frame, even for iPhone.
 

Vikinguy

macrumors 6502
Sep 19, 2007
407
12
It better be when it is delivered because i'm looking to trade my 16gig for a 64gig but no one has it in stock. Regardless, that only gives me a little over 1 week to do the exchange. Hopefully some stores around me have it in stock soon.
same boat.
 

AndrewR23

macrumors 68040
Original poster
Jun 24, 2010
3,912
1,199
So then I have 2 weeks from 9/25 instead of 9/19 when the card was billed bc that's when it was shipped ?
 
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