Hi everyone, I have been working with apple on an issue with my macbook for over 2 months now. It started with a problem with mail, I was unable to send anything for some reason. Fast forward to now- I have spent hours and hours on the phone with apple support, and my case has been sent up and up the ladder with the engineers. The supervisor who has been working with me said she has never had to go to the lengths to fix the issue as they have with my computer. I took it in because it now is basically unusable. I still have applecare, and my macbook is a 2017 model, and I have had it for about a year and a half. They wiped it and attempted to reinstall the software, the supposedly 45 minute process, took 4 hours, because my computer wouldn't load anything. I am going in for the 3rd time in a row tonight and I don't know how to firmly tell them I just need a new one. I have a case number, with 69 comments from engineers that they looked through- and none of them know how to fix the issue. It has been way too long and I am sick of being told they need "more information" for the billionth time over the months I have been working with them, and the amount of "more information" that I have provided them. I just don't know what to do at this point. Any advice would be appreciated, and thank you for reading.