xx22

macrumors regular
Original poster
Oct 1, 2017
195
132
I was looking at B&H Photo in NY, NY. They seem to have the lowest prices with their no tax deal, and they are offering an extended return window through feb. 1st right now. But in the fine print it says computers can't be returned if the package has been opened. What kind of a return policy is that!?

Consumer Affairs on B&H Photo:

https://www.consumeraffairs.com/cameras/bh_photo.html

And then there's BestBuy:

https://www.consumeraffairs.com/retail/best_buy.htm


I called B&H. The man on the phone said that tablets are not computers and therefore they can be returned even if the package has been opened, which of course it would be, especially if it's a gift, which is what the extended return period is supposed to be all about. I asked him if that is in writing anyplace on their website. No, he can't find it anyplace. Of course tablets are computers and B&H even has them listed under "computers" and I think that's what the next man on the phone in their return authorization department will say if you try to return one. Are there any reputable places left to shop besides Costco?

(I copied my posts from an unrelated thread)
 

mofunk

macrumors 68020
Aug 26, 2009
2,420
160
Americas
B&H is an Authorized dealer of Apple and the one of the largest online Photography dealers. So basically B&H is an authorized dealer of all major Electronic manufactures. They are similar to Best Buy in so that they sell a lot of gadgets and have a return policy. Most electronic stores have a return policy (duh). Most will give you store credit or a refund, and maybe a restocking fee. B&H and Best Buy have a rewards program. So you take your pick at which one you want to go to. I've used B&H to price match at Target and Best Buy.

B&H package is very discreet. Micro Center and Small Dog have deals too.
 

xx22

macrumors regular
Original poster
Oct 1, 2017
195
132
Yes i know they have a return policy duh. The question is just what is it. I used to live and work in NYC. I know what those NYC camera stores can be like. What do you mean discreet packaging? I'm not going to order an inflatable sex doll. I wouldn't expect anyone to plaster their packaging with "look look expensive easily stolen computer tablet inside!"

Does Target price match b&h? They won't allow for the no tax aspect though.
 
Last edited:

mofunk

macrumors 68020
Aug 26, 2009
2,420
160
Americas
Yeah the "duh" was for me lol. B&H isn't one of those brick and mortar stores who sell you just the basic and add on the accessories as extra. They are authorized Apple reseller and have the Apple Shop which has trained Apple people there. Photogs who visit NYC will put B&H on their list of places to visit when they come to the city. Like their site says its the mecca for tech heads lol

https://locate.apple.com/sales/?pt=...73&address=420 9th avenue new york, ny 10001


Packaging - Amazon packages have a big ol AMAZON plastered on it. B&H will have usual shipping label and I think just the address but not the name of the store. Which is a little nice cause I don't want neighbors knowing what I have. The iPads on B&H site have been cheaper. Target & BB Price matches but you can't get the no tax. just go with B&H if that what you want.
 

xx22

macrumors regular
Original poster
Oct 1, 2017
195
132
Oh OK, Mo, and right u r about discreet packaging. They're all friendly enough when you're buying stuff. I want to know what their behavior is like when you want to return something. I got that doubletalk from b&h on the phone before, and that was their pre sale best behavior. And check out that consumer affairs website. To be fair b&h always had a pretty good rep, but many of those NYC camera stores were like sick jokes. Once my girlfriend and I pretended to be foreign tourists who could hardly speak English and we made the rounds of them and the Times Square "going out of business" stores that used to be around. We were good if I say so myself. The sharks smelled blood. Too funny!
 

mofunk

macrumors 68020
Aug 26, 2009
2,420
160
Americas
I've been using B&H for years. I like their points system and their customer service. I haven't returned anything though. When I shop online, I only buy from Authorized Resellers for piece of mind. It really makes since that B&H has an Apple Shop. When the majority of your customers uses the Apple Brand, why not sell them. If I had a store, I would make sure the customer is happy with the product. Most businesses don't want the products back. B&H and Adorama are the top Camera stores and that are Apple Resellers too.

I've heard about those camera stores which is why I posted the link to Apple site. A lot of your major gadgets companies will list their Resellers on their sites. I know Canon and Nikon list there's. Sony does too.
 

xx22

macrumors regular
Original poster
Oct 1, 2017
195
132
I've been using B&H for years. I like their points system and their customer service. I haven't returned anything though. When I shop online, I only buy from Authorized Resellers for piece of mind. It really makes since that B&H has an Apple Shop. When the majority of your customers uses the Apple Brand, why not sell them. If I had a store, I would make sure the customer is happy with the product. Most businesses don't want the products back. B&H and Adorama are the top Camera stores and that are Apple Resellers too.

I've heard about those camera stores which is why I posted the link to Apple site. A lot of your major gadgets companies will list their Resellers on their sites. I know Canon and Nikon list there's. Sony does too.



Costco is the best. 90 days return on computers and other electronics, unlimited on everything else. No "return authorization" needed, no hassle. Also they extend the warranty by a year and have an excellent "concierge service" that acts as intermediary when you try to call some useless idiot at the computer company's tech support.
 

MarkB786

macrumors 6502a
Sep 20, 2016
755
1,304
USA
I love B&H Photo. They are always on my list of places to check for prices and deals. However, they do indeed have a more stringent return policy. Target (5% off with their credit cared) and Costco/Sam's seem to have the most generous return polices.

I was looking at B&H Photo in NY, NY. They seem to have the lowest prices with their no tax deal, and they are offering an extended return window through feb. 1st right now. But in the fine print it says computers can't be returned if the package has been opened. What kind of a return policy is that!?

Consumer Affairs on B&H Photo:

https://www.consumeraffairs.com/cameras/bh_photo.html

And then there's BestBuy:

https://www.consumeraffairs.com/retail/best_buy.htm


I called B&H. The man on the phone said that tablets are not computers and therefore they can be returned even if the package has been opened, which of course it would be, especially if it's a gift, which is what the extended return period is supposed to be all about. I asked him if that is in writing anyplace on their website. No, he can't find it anyplace. Of course tablets are computers and B&H even has them listed under "computers" and I think that's what the next man on the phone in their return authorization department will say if you try to return one. Are there any reputable places left to shop besides Costco?

(I copied my posts from an unrelated thread)
 

xx22

macrumors regular
Original poster
Oct 1, 2017
195
132
I love B&H Photo. They are always on my list of places to check for prices and deals. However, they do indeed have a more stringent return policy. Target (5% off with their credit cared) and Costco/Sam's seem to have the most generous return polices.


Not sure but i think Sams Club has only a 30 day return policy on computers which is still better than most, but Costco is the best. Costco used to have an unlimited return policy on everything including computers, but some people abused it.

So then what is B&H's "more stringent" return policy? It says no returns on computers if the package has been opened. Yeah, that's pretty stringent. And sure they're all smiles when you're buying stuff. What's Target's return policy?
 
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