Dear Sir or Madame,
I recently spent over £2,000 on a MacBook Pro and Final Cut Studio 2 what i have got is unacceptable. When i got the MacBook Pro home within the first hour of use it had two problems, firstly the problem that many MacBook owners have faced where the back lights of the screen do not emit a constant light and instead shine very brightly at intervals along the screen leaving a vast colour difference between the lights across the screen, this seems to be referred to as 'vertical striping' among the online community.
Secondly the super drive on the macbook was also broken, it would either refuse to accept discs or just randomly eject them.
After spending so much money i couldn't believe what i had been given, so i returned it to the MCC Premium Resellers in Chester, where they switched it for a new unit. I took this one home only to discover that it had three problems of it's own.
Firstly a dead pixel, that does not change colour correctly with the rest of the screen which is obviously extremely irritating and not acceptable on a £1,300 machine.
Secondly the audio output to earphones always gives out a little distortion as well as the actual sound from the MacBook, which when trying to remove recorded noise from the podcasts i record makes it impossible to tell what the final sound quality will be like without exporting the project and transferring it to an mp3 player to listen without the MacBook audio interference.
Thirdly the hard drive is making some very strange sounds that would indicate some sort of a problem that may occur in the future, it has a little bubbling sound that disappears when i put only a slight pressure on the case, for example as i rest my hands on the case while i type this message it will not make the sound. This noise is quiet enough to be unnoticed in noisy environments, but as soon as i am in a quiet environment, which i need to be to record podcasts, the sound becomes loud enough to throw off my concentration.
The Hard drive has also made two louder noises that sound like either an electric current or a motor, these sounds definitely did not sound like normal activity or a healthy drive. With this fear of a hard drive failure it has become impossible to do anything of any value on this machine in case it breaks down and data is lost.
All of these faults developed in the first two days.
On Wednesday i am going to take this second MacBook Pro back to MCC in Chester where i expect and demand a full refund for both the MacBook Pro and Final Cut Studio 2 which i will also be returning as i bought it to use with the MacBook Pro and have so far failed to use it for anything remotely useful due to the MacBook Pro failures. When spending over £2,000 it is unacceptable to have such problems and inconvenience caused for me through no fault of my own.
I would like to know what you intend to do to compensate the huge inconvenience you have caused me due to faulty products, the inconvenience goes much further than just travelling to the shop and back.
I recently had a hernia operation which means that i am unable to carry any weight. As a result of this i have had to have somebody come along on both journeys to MCC Chester with me to both purchase and replace the units. This is a 40 minute train ride a 10 minute bus or taxi journey and a 15 minute walk each way meaning that travel along has taken up over 4 hours already and i am going to have to make this trip again on Wednesday to return the items. The trip that i purchased the items on i was accompanied by my friend and his 3 year old child as it was the only convenient time we could get there, it cost us over £5 for a taxi, £12.40 for the train and £3.40 on the bus. On the trip to replace the first unit my grandfather had to accompany me on the train journey which cost us another £12.40 plus fuel for the car trip to and from the station.
On top of these costs there will also be the added 3rd journey to get a full refund for the products. This has caused disturbance to not only me but also the people i have needed to come with me.
There are also the hours spent setting up the mew MacBooks to be considered, with Final Cut Studio taking many hours to install.
This has also caused a massive issue to me as i was planning to already have a few good websites and projects up and running by now, earlier in the year i started a history podcast along with an Apple fan site giving help and information to people who wanted to edit videos and find useful apps for their Mac. Both of these projects were planned to be expanded and i was preparing to start filming a video series of history documentaries which have now had to be put on hold while i find another computing solution.
I have been making all these faults known on the internet through youtube and forums as well as changing my website homepages to a message explaining that faulty apple hardware is the reason that my sites have come to an end. I am very disappointed with all of this, especially after actually running an Apple fan site. It is very disappointing as well due to the support i was getting from people who were listening to and viewing my projects on the internet.
This has been a massive inconvenience and i can't afford to keep taking a risk on hardware i no longer have confidence in, i was also looking forward to purchasing a MacBook Air later in the year to take with me as i travel around the country, after this i do not have the faith in the product quality to risk using one for anything important and so i will not be purchasing one, nor will i advise anyone else towards apple hardware.
I look forward to your response,
