where can i email to complain about an apple store

Discussion in 'Apple, Inc and Tech Industry' started by lakaiordie, Oct 18, 2008.

  1. lakaiordie macrumors 65816

    Jun 17, 2008
    i have a big problem with one of their stores.

    where can i email apple themselves to tell them what happened.
  2. aristobrat macrumors G5

    Oct 14, 2005
    You can save your complaint some time and just call the store and ask to speak with the store manager.

    If you lodge a complaint elsewhere, it just gets forwarded back to the same store manager to resolve.
  3. lakaiordie thread starter macrumors 65816

    Jun 17, 2008

    the problem is with the store management.
  4. benthewraith macrumors 68040


    May 27, 2006
    Miami, FL
  5. aristobrat macrumors G5

    Oct 14, 2005
  6. lakaiordie thread starter macrumors 65816

    Jun 17, 2008
    i emailed the stevejobs address. I know someone will answer that one for him. But what happened to me was unfair. and maybe someone will read that and help me out
  7. aristobrat macrumors G5

    Oct 14, 2005
  8. Samarium macrumors 6502a


    Jan 6, 2008
    @ home.
    You should tell us about it before emailing The Steve.
  9. aristobrat macrumors G5

    Oct 14, 2005
    AFAIK, there's a hiring freeze in effect now anyways. :(
  10. lakaiordie thread starter macrumors 65816

    Jun 17, 2008
    i think they should of known that before offering me a job.
  11. lorentzyeung, Sep 10, 2012
    Last edited by a moderator: Sep 10, 2012

    lorentzyeung macrumors newbie

    Aug 23, 2012
    I am so pissed off by the apple staffs, and i don't why it is soo hard to lodge a complaint letter. So i wrote to tcook@apple.com,

    "Hello Cook,

    I have problem shifting origin of country from Australia to Hong Kong. I had a gift card, and redeemed it. That's why i still have some money left in the account. I wrote for assistance from your company. The first staff is ok, but the later Kristi and Denise are not doing their job well.

    For the same single case, it has been 3 staffs handling my case already. There's no problem if the new coming up staff is clever enough. But the point is, the new replacing staff is sooooo intelligently challenged that they keep asking me to tell them the problem in details in order to handle my case better. I have sent emails on and off many many times with screen caps showing my problem in details. But they just keep copy and paste the same standard customer reply from your company handbook, saying

    "If the iTunes Store continues to display an error message when you try to make a purchase, please include the following information in your response to this email:

    - your complete billing address.
    - a full description of what you tried and what iTunes displayed.
    - permission to reset your password, so Apple can investigate the issue further.

    …as well as one of the following:

    - the last four digits of the credit card used for your iTunes Store account
    - the order number of your most recent purchase
    - or the name of any item you've purchased using this account"

    I have followed through each steps the first staff said, showing even with screen caps. Kristi and Denise are unable to solve my problem, and just trying to repeat the same useless responds until i give up. Ok, i give up now, i emailed to Denise and said please reset my acct balance to $0.00 dollar. But then Denise wrote me back again and said she needs my permission! I can't imagine this thing is happening in Apple nowadays!

    If you are too busy to read this email, please forward to customer service supervisor of your customers.

    THank you.



    Apple removes post about "Discussion of Apple Policies, Procedures or Decisions", they just removed my post of complaint.

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