Where to ( possibly ) exchange new iPad Air ?

Discussion in 'iPad Tips, Help and Troubleshooting' started by Nostalgist, Nov 7, 2013.

  1. Nostalgist macrumors newbie

    Nov 7, 2013
    Suffolk, England
    My first post here, so be gentle with me .....

    I ordered an iPad Air last Friday ( via Apple's website ) and it was delivered 2 days ago. No noticeable banding on the screen, but on displaying a wholly white page ( from www.lagom.nl ) it does look distinctly cream.

    This is my first Apple device, I might add.

    I popped into a local Premium Reseller today and an assistant there compared it to their display iPad Air and agreed ( after changing brightness settings up and down ) that mine wasn't really white.

    Now, my question is - how/where should I be able to get this resolved ?

    My nearest Apple store is an hour away, and the reseller I visited today didn't seem interested in doing anything more than refer me to Apple Tech Support. Could I have expected more from the reseller - in that they seem to be 'more' than a normal retailer who sells Apple products, like for example John Lewis.

    What experience do forum members have of having Apple devices replaced either directly from Apple, or at an Apple Store, or in a resellers ?

    Any assistance will be most welcome.
  2. maflynn Moderator


    Staff Member

    May 3, 2009
    Since you bought it at apple, you'll need to exchange with them, and not another reseller.

    In the past, I was told when I bought it online, I could only exchange it online, i.e., the apple store didn't want it. YMMV so call ahead, otherwise I'd say contact apple and arrange an exchange.
  3. Nostalgist thread starter macrumors newbie

    Nov 7, 2013
    Suffolk, England

    Does anyone else have any experience of 'returns' in similar circumstances ?
  4. SusanK macrumors 68000

    Oct 9, 2012

    I have exchanged/returned online purchases at retail store. They will hem and haw a little but it gets done. There is an item on apple.com indicating adjustments are available at retail stores. BTO could be an exception.

    Good luck
  5. Ssunbrn macrumors member

    Jun 24, 2010
    You can return the item to an apple store. The policy is documented at the following link: http://store.apple.com/us/help/returns_refund

    Bring your item to an Apple Store

    You can always return the item to any U.S. Apple Retail Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator.​

    Your ability to get a replacement may be dependent on inventory.
  6. Night Spring macrumors G5

    Night Spring

    Jul 17, 2008
    If you want a refund, walk into an Apple store. Make sure you have all the original packaging and parts. If you want an exchange, make a Genius appointment. I find the easiest way to make an appointment is to use the Apple Store app.
  7. Fuelflow macrumors member

    Nov 7, 2013
    Yes I had the first iPad Air exchanged in a Premium reseller (where I purchased it) because if the faulty yellowish screen + dark hue.
    I got another one but since the second one was flawed as we'll they refused to change it a second time.
    So I'm now messing with Apple to get either another pad or a refund.
  8. Mikes2pads macrumors regular

    Mar 24, 2012
    Two in a row like that huh. Interesting. I never had an issue similar.
    I would have to see it to believe it. Apple has a qc practice unlike any other.
    Bar none. It was just that obvious ?

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