Where to seek help for earphone?

Discussion in 'iPod touch Accessories' started by wormtail, Jan 10, 2011.

  1. wormtail macrumors newbie

    Joined:
    Dec 4, 2010
    #1
    I got my iPod Touch 3g from some lucky draw. Now the earphone has some problems like the volume control not working, the mic has problems and etc. Where should i seek help from? And i would like to ask, if i charge my iPod and play at the same time, does it harm the battery? THANK YOU :D
     
  2. balamw Moderator

    balamw

    Staff Member

    Joined:
    Aug 16, 2005
    Location:
    New England
    #2
    If it is still under AppleCare (1 year warranty or extended) and you live near an Apple retail store, drop in. The headset is covered under the warranty and they will replace it free of charge.

    B
     
  3. wormtail thread starter macrumors newbie

    Joined:
    Dec 4, 2010
    #3
    but i did not buy it from them, still free? Yeah still under warranty.
     
  4. balamw Moderator

    balamw

    Staff Member

    Joined:
    Aug 16, 2005
    Location:
    New England
    #4
    Should be. They can look up the warranty status for you there. Make an appointment online.

    B
     
  5. wormtail thread starter macrumors newbie

    Joined:
    Dec 4, 2010
    #5
    Hang on, is it same as Apple Premium Reseller?
     
  6. balamw Moderator

    balamw

    Staff Member

    Joined:
    Aug 16, 2005
    Location:
    New England
    #6
    No, I'm referring to the ones that are owned an operated by Apple Inc.

    You can also request help online, http://www.apple.com/support/. Click on Online Service Assistant and enter your serial no.

    B
     
  7. wormtail thread starter macrumors newbie

    Joined:
    Dec 4, 2010
  8. macingman macrumors 68020

    macingman

    Joined:
    Jan 2, 2011
    #8
    Then you need to request help online, like the person 2 posts ago said. Go to https://selfsolve.apple.com/GetWarranty.do and type in your serial number and it will tell you whether you are covered by warranty and guide you through sending the broken parts to Apple for repair/replacement.
     
  9. wormtail thread starter macrumors newbie

    Joined:
    Dec 4, 2010

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