References
Weighing in on the reference issue here.
Personally, an "available upon request" gets bumped down on my stack when I'm looking at resumes. Near as I figure, I don't have time to track down references that you should have sent me to begin with. Granted, it won't take you out of the running, but it does knock you down a peg from where you would otherwise be.
On my end, as a job seeker, I've found that the best way to go is to get 3 knock-out written references that you attach to your resume - if possible, 3 people who are different than your telephone references. Phone references are people you trust. Written references are people you don't necessarily trust, but who will write something good (or, if not too good, you just don't use it.)
Anywho - if your written references are good and you include the phone references, chances are, they won't even bother calling your phone references. After all, you must be a bang-up person if you have 6 people willing to vouch for you. 🙂
Just my take on life.