Originally posted by AmbitiousLemon
ive heard peopel say this before and that hasnt been my experience. in our lab we have lots of lcds and we have had two that arrived with dead pixels. apple replaced both no questions asked. 1 dead pixel in one and two in the other. out of several hundred lcds ordered oly two have had dead pixels and they were immediatly replaced. id say that sounds way better than the dell record above.
i would never use a lcd with a single dead pixel so someone telling me i have a 1 in 3 chance of getting a defective display tells me to look elsewhere.
but really the best way to buy a lcd is to buy in store rather than over the internet so that you can open the box and test it. this is how i would suggest anyone bu any lcd or computer for that matter.
I'm assuming that you, like me, get much more response when returning corporate (high volume) purchases.
The individual consumer does not get anywhere near the same sort of love.
Apple have denied my RMA even though I had enough dead pixels, as one was out of the 'circle'.
I have since started piggybacking my personal hardware on large client orders.
Most of my clients don't even notice dead pixels, and the ones that do usually don't want to bother with a return, but they are present in Apple monitors with close to the same pixel/million ratio as Dell, in my experience.
Furthermore, I have great success conivincing clients that LCDs are good based on reduced power costs and employee eye strain, but people don't often pay the 200-300% premium for the Apple products, even if they are a tiny bit less likely to have pixel anomolies.
I agree that buying in person is the way to go, sadly that is not an option with the Dells, due to their massive discounts online.
Be aware that when I say dead pixel, it may not be dead entirely, just fails to render red, shows blue on a green raster, etc.
