Which option is more reliable: Open Box or Refurbished?

Discussion in 'MacBook Pro' started by WhoBitTheApple, Apr 15, 2014.

  1. WhoBitTheApple macrumors newbie

    Joined:
    Sep 26, 2013
    #1
    Hello everyone, I'm looking to buy a MacBook Pro after my most recent laptop is on its last legs after 4 years.

    I don't really want to pay full price for a MacBook Pro, so I'm looking at 2 potential options to get one at a good price.

    Was just wondering what are your experiences with the Refurb store (Apple) and with Open Box purchases (I'm looking at Best Buy, but it can be at any store). Just want to know if you've ran across any problems with either option and which one I should pursue so I can save some money! Thank you in advance.
     
  2. sonicrobby macrumors 68020

    sonicrobby

    Joined:
    Apr 24, 2013
    Location:
    New Orleans
    #2
    I would say the refurb is more reliable. Apple makes the fixes and does extensive tests to make sure it doesnt have any problems. Open boxes are new computer that someone used and didnt like, so they returned it. Though open box you'll get immediately, refurb you have to wait for it to ship. The choice is yours, but I would choose whichever one is cheaper :p
     
  3. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #3
    I can't speak for open box products, but Apple refurbished products are considered by most to be a very good deal, as they're pretty much like buying a new Mac, except for the box.
    Click the link in that quote for more details on the refurbishment process.
    • Apple Certified Refurbished Products are available online from the Apple Refurb Store and are not sold in local Apple stores
    • Educational discounts do not apply to refurb products.
    • Refurb products come with the same warranty as new products, and qualify for AppleCare
    • Refurb products have a changed serial number that identifies them as refurbished
    • Refurb products come with whatever OS version and software they originally shipped with as new
    • Refurb products come with the same items in the box as new products, only the box is a plain one, not the new box.
    • A refurb product could have some cosmetic signs of prior use, but rarely do
    • A refurb Mac notebook may have some cycles on the battery, but not a significant enough amount to affect usable life
    • The refurb store inventory changes frequently, sometimes several times a day, and doesn't have any direct relation to upcoming product releases. What's available in the refurb store is determined by what has been returned to Apple.
    • If you're looking for a particular item, refurb.me can alert you when it becomes available.
     
  4. mrkramer macrumors 603

    mrkramer

    Joined:
    Jul 11, 2006
    Location:
    Somewhere
    #4
    Probably the refurb would be a bit more reliable in case the open box was a return when someone should have used the warranty. But Considering you have the same warranty on each if you have an issue right away with the open box one you can get it fixed without much issue.
     
  5. robE89 macrumors regular

    Joined:
    Oct 9, 2011
    #5
    Personally, i would go for refurbished since there is a chance you can receive a better machine than the one you ordered! :D
     
  6. Marty62 macrumors 6502

    Joined:
    Mar 11, 2010
    Location:
    Berlin formerly London
    #6
    I'm told that the Apple refurbs have MORE testing than NIB products !
    That came from Apple Ireland office, on the phone.
    I have gone that route at least twice and the items have been perfect.

    M.
     
  7. Mr Rabbit macrumors 6502a

    Mr Rabbit

    Joined:
    May 13, 2013
    Location:
    'merica
    #7
    Refurbished for sure. I wouldn't by any means expect or refer to a new in box or open box Mac as unreliable, but the fact is that Apple's refurbished Macs go through more stringent testing and quality control.

    With that said, I'm specifically referring to Apple's refurbished Macs. Best Buy refurbished, Bob's computer's refurbished, etc. are a different story that I would exercise caution with if considering.
     
  8. InquisitiveAmI macrumors member

    Joined:
    Jul 16, 2012
    #8
    Out of interest , has anyone got a better refurb model than ordered? Just bought 2nd macbook pro 13 retina 512 model and was wondering whats the chance of me getting a better model?
     
  9. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #9
    I've ordered refurb models and gotten more RAM than I ordered or a bigger drive capacity. I don't think it's realistic to expect an upgrade in the model or processor. Of course, none of this is guaranteed, but comes as a pleasant surprise on some orders.
     
  10. mrkramer macrumors 603

    mrkramer

    Joined:
    Jul 11, 2006
    Location:
    Somewhere
    #10
    I think I got extra RAM with the mac mini I bought a few years back, and I've heard of it happening to other people but I don't think the odds are that great.
     
  11. campyguy macrumors 68030

    Joined:
    Mar 21, 2014
    Location:
    Portland / Seattle
    #11
    I'd go the refurbished route. I did, actually. I bought a maxed-out 15" rMBP a couple of months ago, and there's no way that it's a refurb - it looked new, was less than 2 weeks old, and has been working perfectly. I'm happy.

    My business partner got a faster rMBP with more RAM than the machine we ordered in January - and it looked brand new as well, showing up as 10 days old.

    Both rMBPs were more than $500 off retail. That'll pay for Applecare and several bottles of great Irish whiskey!
     
  12. priitv8 macrumors 68020

    Joined:
    Jan 13, 2011
    Location:
    Estonia
    #12
    Refurbs do get a new (and special) serial number, that's why their lifetime counter starts anew.
    The online S/N check will identify this machine as refurbished.
     
  13. dmccloud macrumors 6502a

    dmccloud

    Joined:
    Sep 7, 2009
    Location:
    Anchorage, AK
    #13
    Refurbs are essentially new machines tested by Apple before reselling them. Open Box are basically used machines that Best Buy (in this case) simply reinstalls the OS. All Best Buy does is a basic check to make sure the system boots and that the keyboard/trackpad/display are working.
     
  14. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #14
    I'd go with refurb. Both are returns but at least the refurb is cleaned up, examined and tested. An open box is just that a return put back up for sale by the retailer. You may get an amazing buy and you may get something that is a dog
     
  15. Cancelliere macrumors newbie

    Joined:
    Sep 1, 2007
    Location:
    Parma - Italy
    #15
    A couple of weeks ago I ordered a 2.6 Ghz i5 13" rMBO and received a 2.8 Ghz i7. Non that much of a difference in performace, but don't look a gift horse in the mouth.
     
  16. campyguy macrumors 68030

    Joined:
    Mar 21, 2014
    Location:
    Portland / Seattle
    #17
    Thanks, tho' I know that...
     

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